I have an active 3-year prepaid App Service reservation on a subscription, and I received a $0.16 invoice for peripheral usage.

Madalin Florescu 0 Reputation points
2026-11-12T10:32:31.9166667+00:00

My billing country is locked to the US, preventing me from adding my Romanian debit card to pay this $0.16 balance. Is there a way to update my billing country to Romania (and also have a way to pay the $0.16) so my subscription and 3-year reservation are not suspended.

Thank you!

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author
TP 165.6K Reputation points Volunteer Moderator
2026-11-12T13:43:45.5533333+00:00

Hi Madalin,

Please carefully follow my instructions below to create a free Billing support request. If you have trouble creating support request using my instructions add comment below explaining what happened with screenshot.

To start the process, please click on this link:

https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV4Blade/assetId/

Issue type: Billing

Problem type: Make a Payment

Problem subtype: Need assistance to make payment immediately

User's image

Click Next. At this point there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

User's image

Click Next to advance to Additional details tab. Issue Category: Azure - Billing Issue Select your support plan: <choose Basic if you don't have paid plan>, etc.

Continue filling out additional details, select Diagnostic option, Email/Phone, etc., click Next, review information and click Create.

You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

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