outlook email is not working

Hi!

I understand that you’re frustrated, and I’d like to help—but I need a bit more information to get a clear picture of your situation, okay?

Answering the questions below will help me with this. So, please let me know:

1. Could you explain exactly what happens, in your own words and with as much detail as possible? For example, are you unable to log in to your account, are you not receiving any emails, or does the account disappear/get disconnected?

• If any error messages appear, please share them with me.

2. Are you able to log in normally via Webmail at https://webmail.shaw.ca/ using the same email address and password?

DISCLAIMER: This website is not affiliated with Microsoft, but it is trustworthy—as is your email provider.

3. You mentioned that this has happened before. Did you take any steps to resolve the issue, or did it simply start working again on its own?

When I try to sign in with my password it just says that it failed. I tried to also sign in with shaw but it doesn't recognize my email address. The same email address that I've had for probably 30 years. sometimes when I try to login in to outlook, it briefly shows my shaw account and then disappears. When I sign in on the internet, it goes to some weird outlook account that I don't ever use or knew about.