New Azure Free Account showing "Azure Plan" and "We couldn't load your credit information" instead of $200 Free Trial credit

Issaka Moussa Abdoulaye 0 Reputation points
2026-11-08T02:24:54.5133333+00:00

Hello, I just created a new Azure account today to sign up for the Azure Free Account ($200 free credit for 30 days + 12 months of free services). However, on my Azure Portal home page, I get the error message "We couldn't load your credit information" ("Nous n'avons pas pu charger vos informations de crédit"), and my subscription shows "Plan: Azure Plan" with the 12 months of free services listed, but the $200 credit balance does not appear anywhere. How can I have the $200 Free Trial credit applied to my new subscription and ensure the Spending Limit is active so my credit card is never charged? Thank you.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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