My whole outlook on web and phone is in a different language

Kathy 0 Reputation points
2026-11-07T03:31:56.5933333+00:00

I noticed that the folders on my iPhone were in a different language, then after logging into outlook on a browser, everything is in a different language. I have checked the settings and changed the time zone and language back to English, however it is still the same. I have also deleted my profile off my iPhone, changed my password and reinstalled everything, but still the same issue. Any help would be appreciated!

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. SD - IA 182.6K Reputation points Independent Advisor
    2026-11-07T07:02:12.21+00:00

    Hi,

    It seems like your Account was hacked or compromised resulting in this different language problem.

    The language change might be coming from the hacker who is forcing Policies for the same.

    May I know if you remember it was hacked?

    I am eager to hear back from you to find a solution.

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  2. AI answer

    2026-11-07T03:32:10.3633333+00:00

    Since the language was already changed back to English and the iPhone profile was reinstalled, use this order to force Outlook on the web to rename and refresh the default folders:

    1. Sign in to Outlook on the web.
    2. Go to Settings > View all Outlook settings.
    3. Select General > Language and time.
    4. In Language, select the preferred English option.
    5. Select Rename default folders so their names match the specified language.
    6. Select Save.
    7. Sign out of Outlook on the web.
    8. If English was already selected, change to a different language, save, then change back to English and save again.
    9. Restart Outlook and check the folder names again.

    For the phone app, the app language follows the device language by default. On iPhone, check Device Settings > General > Language & Region.

    If this is a work or school Microsoft 365 account, the Microsoft 365 display language can override Outlook on the web. In that case:

    1. Sign in to Microsoft 365 with the work or school account.
    2. Open Settings and select Change your language.
    3. Set Display Language to English and save.
    4. If that option is locked or unavailable, the organization’s IT administrator must change it.

    If the language changed unexpectedly, also review account security settings because unexpected language changes can happen after account compromise:

    • Change the password.
    • Review sign-in activity.
    • Enable two-step verification.
    • Sign out of all sessions.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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