I want to cancel that purchase don't want to use my visa card.

Cancel the Microsoft 365 subscription from the purchasing Microsoft account first, then remove the Visa card after the subscription is no longer using it.

Cancel the subscription

1. Open Services & subscriptions.
2. Sign in with the same Microsoft account used for the purchase.
3. Find Microsoft 365 and select Cancel subscription; this may appear as Upgrade or Cancel.
4. Review the cancellation page, select I don't want my subscription, and complete the prompts. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

If the page displays Turn on recurring billing, cancellation is already scheduled: the subscription will expire on the date shown, and the Visa card will not be charged again for it.

Request or check for a refund

Cancellation does not automatically guarantee a refund. Eligibility is determined during the cancellation process; if eligible, the page will display the refund option and next steps. Without a refund, Microsoft 365 access typically continues until the current billing period ends. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Remove the Visa card

After cancellation:

1. Open the Microsoft account Payment options page.
2. Sign in to the purchasing account.
3. Locate the Visa card and select Remove.
4. Select Remove again to confirm. ^3^

Removing a card alone does not cancel the subscription, so complete the cancellation first.

If there is no cancellation option

• If the purchase was made through Apple App Store, Google Play, Amazon, or another retailer, cancellation and refund must be handled by that seller.
• Confirm that the signed-in Microsoft account is the one that purchased Microsoft 365.
• An overdue balance can prevent cancellation until it is paid. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

References

1. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Remove a Microsoft account payment method | Microsoft Support
4. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])