Copilot message limit

Question

Copilot message limit

Lara 0

I migrated to the new Copilot app 3 days ago. Ever since the migration I am able to send 2 messages to the AI chat per day and then get told I am at the message limit. It has rendered the service useless. Is this the new limit going forward or an error in the app?

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Answer 1

Clary-N 18,945 Microsoft External Staff Moderator

Hi Lara,

Thanks for explaining what happened. Being limited after only two messages doesn’t sound like the expected experience, especially since it started immediately after the migration.

Could you let me know whether you’re using a personal account or a work or school account? Also, does the same limit appear when you sign in to Copilot through a web browser using that account?

In the meantime, please check that the new app is signed in with the same account you used previously. Then restart the app and install any available updates. If Copilot works normally in the browser, the issue is more likely related to the app or its current sign-in session.

If possible, please also share the exact wording of the limit message and whether it resets at a particular time each day. You can include a screenshot, but please hide any personal or account information first.

Once I have those details, I’ll be happy to help you narrow this down further.

Lara 0 Reputation points

2026-11-03T12:10:43.82+00:00

Thank you for responding.

I tried logging in on the website, but it keeps automatically taking me to the app when I attempt to open chat. I have never used the website version so I don't know if there is a page for it that I am not finding.

It is my personal account. My chat history is there. I uninstalled and reinstalled the app twice, same results.

When I open a previous thread it always autoscrolls through multiple messages before displaying the most current one. After 2 messages I get a pop up message in the app that I have to close that states I have reached my daily limit. Get more usage now or check back at 6:00pm. And, I has a button to upgrade.
Clary-N 18,945 Reputation points Microsoft External Staff Moderator

2026-11-04T10:55:54.6733333+00:00

Hi Lara,

Thanks for sharing the screenshot and those extra details. A daily limit of only two messages is not a published standard limit, although usage limits can vary depending on the account, feature, and current service conditions.

Since reinstalling the app twice did not make a difference, this seems more likely to be related to the account or recent migration rather than the app installation itself.

To test the browser version without being redirected, please open a private or incognito browser window, go directly to copilot.microsoft.com, and sign in with the same personal account. If the same limit appears there after two messages, that would suggest it is linked to the account rather than the app.

I hope this helps get the issue properly looked into. Please feel free to let me know what happens when you try the private browser window.
Clary-N 18,945 Reputation points Microsoft External Staff Moderator

2026-11-05T08:19:01.88+00:00

Hi Lara,

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.