My one drive is saying that it is frozen

Barbara Hazell 0 Reputation points
2026-10-12T20:54:22.6066667+00:00

I pay 2 subscriptions and have not used all of my space but it says my one drive is frozen when I go in to upgrade my account is open and empty???????

Microsoft 365 and Office | OneDrive | For home | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. John Jefferson Doyon 89,725 Reputation points Independent Advisor
    2026-10-12T21:34:46.04+00:00

    Hi, @Barbara Hazell

    It should only take up to 2 hours for your changes to be applied.

    If your account is still frozen after several hours, please contact support:

    • Here is the link: https://support.microsoft.com/home/contact
    • Type this keyword and press Enter: Contact Support.
    • At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
    • In Product and services, select "Microsoft 365 and Office".
    • In Category, select "Manage my subscription".
    • Click "Chat with a support agent in your web browser".

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    If you have any follow up questions, please let me know.

    Click "Add comment" to let me know.

    Thanks!

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.