one drive failing

Gary Campbell 0 Reputation points
2026-10-12T10:33:33.0066667+00:00

wrongly stating no storage when i clearly have enough and refusing to allow me add info to usb

Microsoft 365 and Office | OneDrive | For home | Other
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  1. SD - IA 181.4K Reputation points Independent Advisor
    2026-10-12T11:20:18.24+00:00

    Hi,

    I will walk you through a few steps. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

    Are you sure you don't possess multiple accounts?

    Please go to this page

    https://onedrive.live.com/?v=managestorage&sw=bypassConfig

    Let me know what plan it shows, or a send a screenshot over please for the next step.

    I look forward to hearing from you to get the results of the troubleshooting.

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  2. Gary Campbell 0 Reputation points
    2026-10-12T12:04:00.68+00:00

    Microsoft 365 Basic

    Next charge on 12/11/2026, £1.99 including VAT

    Recurring billing on

    £1.99 Every month including VAT

    Payment method

    Visa **9001

    Change

    Access your photos and files on all your devices

    Share your subscription and 2 TB of secure cloud storage with up to five others

    Related

    Get billing help

    Microsoft storage

    This includes files, photos, attachments, and more across your Microsoft account

    Total used40.1 GB / 100 GB[Get more storage](https://onedrive.live.com/?view=1&v=upgrade&hideLeftNav=false&ocid=cmmwt8osldr&fref=services.landing.usq-efg.normal.get-more-storage-link"Get more storage")

    40% used

    OneDrive

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  3. Gary Campbell 0 Reputation points
    2026-10-12T12:05:59.2266667+00:00

    Subscriptions

    View and manage your Microsoft products and subscriptions

    Microsoft 365 Basic

    Next charge on 12 November 2026, £1.99

    Manage

    Microsoft storage

    This includes files, photos, attachments, and more across your Microsoft account

    Total used40.1 GB / 100 GB[Get more storage](https://onedrive.live.com/?view=1&v=upgrade&hideLeftNav=false&ocid=cmmlt16li28&fref=home.Home.usq-efg.normal.get-more-storage-link"Get more storage")

    40% used

    OneDrive

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  4. Gary Campbell 0 Reputation points
    2026-10-12T12:17:35.16+00:00

    Hello? are you there. what happens now please ?

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  5. SD - IA 181.4K Reputation points Independent Advisor
    2026-10-12T12:40:51.12+00:00

    Thank you, Gary. Since this is a forum rather than a live chat, there may be a bit of a delay, but you can be assured that a response will come.

    I see that you have an active plan.

    I wanted to ask where do you get a message that storage is low. Was that notified on the email.

    Please click the grey cloud icon on the Taskbar > Gear icon > Settings > Account on the left.

    Can you assure me if you are signed in with the same account?

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