Need help on billing

Abhilash Rao Gouravelly 0 Reputation points
2026-10-10T19:02:01.5466667+00:00

My account was cancelled on September 11th, 2026, but the bill is generated from 01 September to 30 September 2026. I need help on how to request a refund or billing cancellation on my account. I have tried support tickets, but they have not help me in anyway.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. John Jefferson Doyon 89,540 Reputation points Independent Advisor
    2026-10-10T19:39:49.9866667+00:00

    Hi, @Abhilash Rao Gouravelly

    This forum is public, no one from here has access to your Microsoft Billing account.

    To help narrow this down, is this a personal Microsoft 365 subscription or a business subscription, and was the September bill actually charged to your payment method?

    Since the account was cancelled on September 11, the September 1–30 bill may still have been generated depending on the billing cycle.

    Please check (Personal Microsoft account):

    If the charge was already taken, the refund eligibility depends on the type of Microsoft 365 subscription and when it renewed.


    Click "Add comment" to let me know.

    Thanks!

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