When I send emails in GMail via new Outlook on my new Microsoft laptop, it shows two letters instead of my full name.

Question

When I send emails in GMail via new Outlook on my new Microsoft laptop, it shows two letters instead of my full name.

Gabriele 0

How can I get my full name back when sending emails via new Outlook? If I send emails via the gmail app on the same laptop, my full name shows. The same applies to emails sent via Outlook on my Iphone. I have done all the display name etc changes and installed and uninstalled Gmail but without success. I tried to uninstall the Outlook app to reinstall it but it appears to be stored on the Cloud and when I reload it, all old settings immediately return. Any other ideas? My Gmails look very unprofessional with two letters only and I bought this laptop to avoid typing via my mobile phone.

Gabriele 0 Reputation points

2026-10-08T12:43:33.76+00:00

Thank you but all the suggestions solutions do not work:

First solution: Account description is empty, so editing it would make no difference

Second solution: Not available in new Outlook

Third solution: Tried x times now and did not make a difference

Does anybody have any better solutions?
Gabriele 0 Reputation points

2026-10-08T12:44:59.8733333+00:00

All your answers are rubbish, as I explained in my response. Are there any other ideas?

1 answer

Your answer

Gabriele 0 Reputation points

2026-10-08T12:43:33.76+00:00

Thank you but all the suggestions solutions do not work:

First solution: Account description is empty, so editing it would make no difference

Second solution: Not available in new Outlook

Third solution: Tried x times now and did not make a difference

Does anybody have any better solutions?
Gabriele 0 Reputation points

2026-10-08T12:44:59.8733333+00:00

All your answers are rubbish, as I explained in my response. Are there any other ideas?

Answer 1

Hi @Gabriele

I understand your frustration, and I apologize that the previous suggestions did not resolve the issue.

Since your full name appears correctly when sending from Gmail and Outlook on your iPhone, but only two letters appear when sending from New Outlook for Windows, the behavior appears to be specific to New Outlook.

The option to edit the sender display name is not available in New Outlook for Windows. As a workaround, please use Classic Outlook and go to:

File > Account Settings > Account Settings > select the Gmail account > Change > update the “Your name” field > Next > Close.

Then send a test email from Classic Outlook to check whether the full name appears correctly. You may need to continue using Classic Outlook for this Gmail account until the option is available in New Outlook.

You can also report this behavior through Help > Feedback in New Outlook. I understand this is not the ideal solution, but I do not want to ask you to repeat the steps you have already tried.

Please feel free to let me know if you have any further updates, thanks.

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