Using New Outlook on Windows for professional communication and productivity
Dear Chinmayee Kolhe,
First of all, I want to begin by sincerely apologizing for the frustration and inconvenience this issue has caused you.
As a first step, please make sure Outlook is composing messages in HTML format.
For Classic Outlook, select File > Options > Mail and confirm that Compose messages in this format is set to HTML. Under Replies and forwards, if When replying to a message is available, select Do not include original message.
For New Outlook, select Settings > Mail > Compose and reply, then confirm that the message format is set to HTML.
Please also create a completely new HTML email, add some formatted text and an image, and send it to yourself. Then compare this with a Reply All to one of the affected messages.
Kindly let me know how it goes. I appreciate your patience, and I am here to help. Looking forward to your response!