My account was hacked and I'm grasping at straws trying to recover it.

Question

My account was hacked and I'm grasping at straws trying to recover it.

Dominic Tartaglia 0

Recently my secondary email was hacked. Consequently, they got access to a couple of accounts I had attached to it, like my main Xbox/Minecraft account. They changed the account alias (Which I know by some miracle through the Minecraft Launcher), as well as the password. What would be the best route to recovering this account? Like I said I have the current alias of the account, as well as purchases and the card they were purchased with.

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2 answers

Your answer

Answer 1

Hi @Dominic Tartaglia

I’m sorry to hear that your Microsoft account was compromised, especially since your Xbox and Minecraft purchases are linked to it.

Since you still know the current alias, please keep it private and include it together with your original alias when completing the account recovery form. You should also provide as much accurate ownership information as possible, such as previous passwords, your Xbox Gamertag, Minecraft username, linked device details, order numbers, and billing information. Help with the Microsoft account recovery form

If the recovery process does not resolve the issue, please contact Microsoft Support using another accessible Microsoft account.

Select Show expanded list of products.
Choose Outlook > Get Home support.
Search for Account Recovery, then select Get Help > Contact Support.
Sign in with another Microsoft account if you cannot access the affected account.
Ask our Support Assistant > Type "Talk to live chat agent" > Contact Support
Select Other Products > Manage Account Security > Chat with a support agent via web browser.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I sincerely hope you can regain access to your account soon.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

The best route is to use Microsoft’s hacked-account recovery flow immediately, then secure anything still connected to that compromised email.

Start with the sign-in helper / hacked account recovery flow. Microsoft’s recovery guidance says to use the sign-in helper tool for hacked accounts. It asks for the email address or phone number and then either provides self-help steps or offers the chance to talk to an agent.
If any PC used with that account may be compromised, run a full malware scan before changing passwords. Microsoft recommends making sure antivirus is up to date and running a Full scan from Virus and threat protection before changing the password.
Try to reset the password using the current sign-in alias if the old one is no longer recognized. If the original email is not recognized, Microsoft says to try another alias or phone number on the account. Since the alias was changed and the current alias is known, that is the sign-in identifier to try in the recovery flow.
If sign-in works anywhere, immediately review account details. Go to Your info / Edit account info and remove unauthorized email addresses if possible, or add a valid one. Microsoft notes aliases can be added or removed there.
Review security and mail settings after regaining access. Microsoft says compromised accounts may have settings reset, and recommends checking:
- connected accounts
- forwarding
- automatic replies
Update recovery methods and strengthen sign-in security. After recovery, add another way to sign in or verify identity in Advanced security options. Microsoft also recommends using Microsoft Authenticator or going passwordless.
If the account is blocked because of unusual activity, unblocking requires a password reset. Outlook.com account blocks for unusual sign-in activity are cleared by resetting the password.
If the self-service flow fails, contact Microsoft Support from another Microsoft account. Microsoft support guidance says to go to Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support if needed. Support agents cannot send password reset links or directly change account details, so recovery still depends on the account ownership verification process.

Useful details to have ready for recovery or support are the current alias, previous sign-in details, and purchase information tied to the account. Do not share passwords or verification codes publicly.