I keep getting MSBILL.INFO charge on my credit card but I do not see any order history when I log in to my account.

Negi, Akash 15 Reputation points
2026-01-05T21:47:18.4133333+00:00

I never entered my credit card for any Microsoft subscription and do not see any order history or active subscription yet my card is charged $5.32 every month. How to contact Microsoft and figure out why it is charging me?

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. AI answer

    2026-01-05T21:47:26.3433333+00:00

    If you're seeing charges from MSBILL.INFO on your credit card but do not have any visible order history or active subscriptions, it could be related to a few common issues. Here are some steps you can take to resolve this:

    1. Check for Subscription Activation: Sometimes, benefits or trials may activate a subscription without clear notification. Verify if there are any subscriptions linked to your account that you might have overlooked.
    2. Contact Microsoft Support: Since you need clarification on the charges, contacting Microsoft support would be the best course of action. You can reach out to them through the following links:
    3. Review Your Payment Methods: Ensure that there are no other accounts or subscriptions using your credit card. You can check your billing account settings to see if your card is linked to any other services.
    4. Check for Prepaid Subscriptions: If you have any prepaid subscriptions, they could also lead to unexpected charges once the term expires.

    By following these steps, you should be able to identify the source of the charges and resolve the issue with Microsoft support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 279.8K Reputation points Independent Advisor
    2026-01-05T22:23:49.1433333+00:00

    Any chance you might subscribe to a business plan ? If so, you would need to log into https://admin.microsoft.com with an account ending with onmicrosoft.com instead.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

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  3. John Yasutake 0 Reputation points
    2026-11-11T20:12:05.56+00:00

    MICROSOFT withdrew over $100.00 from my checking account with no explanation or reason for the withdrawal. I have then received another withdrawal from Microsoft for $14+ from my bank account. What is going on? I have tried for over 2 weeks to speak to someone at Microsoft, but to no avail. It seems that they purposely confuse you when you are trying to cancel, get a refund, or get money back. I am going to file a consumer complaint with the Washington State Attorney General's Office. How many others have had the same problem?

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