Teams users getting "person Is trying to reach you in Microsoft Teams"

Hi Rita Rita1

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

I am truly sorry for the inconvenience this issue has caused you. Based on the description, I understand that users are receiving Teams missed activity emails in Outlook despite that they are actively chatting with the team members.

The issue of receiving "Person is trying to reach you in Microsoft Teams" emails in Outlook, even while actively chatting with the same person in Teams, is likely caused by notification settings in Microsoft Teams. Microsoft Teams sends "missed activity" emails when it detects that you haven't responded to a message or activity in Teams. This can happen even if you're actively chatting, due to a delay in syncing between Teams and Outlook. Occasionally, there may be a delay in how Teams detects your activity, causing it to incorrectly trigger the email notification. Here's how you can address and resolve this issue:

1. Adjust Missed activity emails settings: Change how often you receive missed activity emails in Microsoft Teams - Microsoft Support [ad1d-fcc9-af3-6617]
   • Open Microsoft Teams.
   • Click on your Profile Picture (top-right corner) and select Settings.
   • Go to the Notifications tab.
   • Scroll down to the Missed Activity Emails section.
   • Set it to Off or adjust the frequency to a longer interval (e.g., daily) to reduce unnecessary emails.
2. Check Teams & Channels notification settings: Customize channel notifications in Microsoft Teams - Microsoft Support [dc8c-704d-612-4e18]
   • In the same Notifications tab:
   • Scroll to the Teams & Channels section.
   • Click Custom and ensure that notifications for mentions or replies are configured appropriately.
   • Turn off unnecessary notifications that might trigger emails.
3. Clear Teams cache: Clear Teams cache - Microsoft Teams | Microsoft Learn

If the issue persists, you can create an Outlook rule to filter or delete these specific emails:

• Open Outlook.
• Go to Rules > Manage Rules & Alerts.
• Create a new rule to move emails with the subject "is trying to reach you in Microsoft Teams" to a specific folder or delete them.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you so much for your precious time and cooperation.

Sincerely,

Roger Shen