691 questions
691 questions with Windows for home | Other | Recovery and backup tags
2 answers
BitLocker recovery screen on my laptop, but no recovery key appears in any of my Microsoft accounts
My laptop is stuck on the BitLocker recovery screen and asks for a recovery key. I don't know which account the key was saved to. What I've already tried: Signed in at account.microsoft.com/devices/recoverykey with every email address I can think of,…
Windows for home | Other | Recovery and backup
asked
2026-10-07T22:39:33.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Prashanth Gugulothu
0
Reputation points
answered
2026-10-07T23:47:23.26+00:00
Manoel Barros
22,240
Reputation points
Independent Advisor
3 answers
i am buying a new laptop with windows and i want to transfer everything over
my documents, pictures and desktop are backed up on onedrive. is that all i need to do?
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-07T19:48:08.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
michael belanger
0
Reputation points
edited an answer
2026-10-07T22:05:54.17+00:00
Bulldog
4,780
Reputation points
3 answers
One of the answers was accepted by the question author.
Need to access old laptop cant get signed in,tried all self help
Im trying to access my old laptop(17yrs) old...not used it for 10yr but it has photos i want to take off so i can factory reset to get rid of laptop.have gone through all self help microsoft but would like to talk to someone ,actually, talk over phone…
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-07T07:59:03.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
June Johnson
20
Reputation points
accepted
2026-10-07T09:39:18.9766667+00:00
June Johnson
20
Reputation points
3 answers
How to fix critical error message and cannot boot into windows 11. Updated chipset driver. Crashed. Deleted driver. Now Stuck.
I've already bought a sleeve and backed up the SSD, and I still have the original windows 11 USB. I can get to install and it will load to a various %s but always stalls. And obviously cant repair itself through any other troubleshooting thus far.
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-04T04:18:23.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 83%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
tanner stegman
0
Reputation points
commented
2026-10-06T17:21:02.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
125K
Reputation points
Independent Advisor
2 answers
Laptop computer password locked
My laptop computer password its not accepting my password and its locked , how do I unlucked my loptop, it is using my ******@outlook.com when it should be at my ******@hotmail.com
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-05T21:22:11.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Carlos Segura
0
Reputation points
answered
2026-10-05T22:51:54.0733333+00:00
Manoel Barros
22,240
Reputation points
Independent Advisor
2 answers
how to access the command prompt. When BitLocker refuses to activate windows.
Bitlocker repeets. ............. how to access the command prompt.
Windows for home | Other | Recovery and backup
691 questions
asked
2026-01-25T10:34:49.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 73%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED9%3C/text%3E%3C/svg%3E)
DianeBoudreau-9671
0
Reputation points
commented
2026-10-05T19:34:43.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
😭 BruvheaLwrrseseekronnesoaakzjoeje Ethil
0
Reputation points
1 answer
About dead persons account recovery
We need to recover password of computer in order to turn it on, because computer belongs to dead realitive, in order to find information, of a banks he used to try and close them.
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-05T10:29:12.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 94%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rokas Plauška
0
Reputation points
answered
2026-10-05T11:04:19.7366667+00:00
DaveM121
937.5K
Reputation points
Independent Advisor
1 answer
Como eu recupero
Eu acabei desinstalando o autenticador sem querer só que eu não tinha feito o backup e agora eu não consigo recuperar minhas contas oque que eu faço?
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-28T23:52:20.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Matheus Cavalcante
0
Reputation points
commented
2026-10-04T08:49:01.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
28,235
Reputation points Microsoft External Staff
Moderator
1 answer
BitLocker.
I entered my recovery key and it reported an error; how else can I unlock my computer?
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-02T09:30:30.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
אורחן סולטנוב
0
Reputation points
answered
2026-10-02T10:04:00.5866667+00:00
DaveM121
937.5K
Reputation points
Independent Advisor
2 answers
Bitlocker missing...any ideas how to recovery it?
In my MIcrosoft account, I have a PC registered (Windows 10 OS) but it says that no bitlocker key has been backed up to my Entra ID. The PC crashed during shutdown and is not starting now. I have tried all the necessary troubleshooting diagnostics to…
Windows for home | Other | Recovery and backup
691 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
how to fix automatic repair error loop
Laptop WorkOne5 is stuck on Auto repair at startup.
Windows for home | Other | Recovery and backup
691 questions
asked
2026-10-01T19:56:09.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 57.99999999999999%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alejandro Correa
0
Reputation points
answered
2026-10-01T21:42:45.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
86,010
Reputation points
Independent Advisor
2 answers
Urgent Assistance Required – Microsoft Account Recovery and BitLocker Recovery Key
After installing the Windows update and restarting the computer, Windows unexpectedly requested the BitLocker Recovery Key. I have identified the Microsoft account associated with the device: Microsoft account: nourn......a@g***m Unfortunately, I no…
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-29T10:57:09.92+00:00
walid chafroud
0
Reputation points
commented
2026-09-29T15:58:34.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,240
Reputation points
Independent Advisor
1 answer
recover bit locker key
Dear Microsoft Support Team, I am writing to request your assistance in recovering the BitLocker Recovery Key for my ASUS laptop. The Microsoft account that was previously associated with my laptop and used to store the BitLocker Recovery Key…
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-28T11:54:40.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 50%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jayapal Chandran
0
Reputation points
answered
2026-09-28T12:29:54.88+00:00
DaveM121
937.5K
Reputation points
Independent Advisor
2 answers
Finding the CORRECT Bitlocker Recovery
I only show one Bitlocker number and the tech said it's OLD, doesn't match yet it shows my computer. HELP
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-25T15:30:41.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Christyl Seymour
0
Reputation points
answered
2026-09-25T16:03:55.86+00:00
EmilyS726
271.4K
Reputation points
Independent Advisor
1 answer
BitLocker recovery key problem
I am having trouble getting my BitLocker recovery key it is telling me that my computer is not found what to do I have an ASUS Zenbook Laptop
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-23T21:18:25.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 39%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Amy Funck
0
Reputation points
answered
2026-09-23T21:50:38.2766667+00:00
Jonathan Deives
82,375
Reputation points
Independent Advisor
4 answers
One of the answers was accepted by the question author.
win 11 25H2KB5101684 (OS Builds 26200.8973 and 26100.8973) Preview snd win 10 22H2 KB5120249 (OS Builds 19045.7663 and 19044.7663) issue
Is Microsoft ignoring a File History problem caused by recent Windows updates? Hi everyone, I’m wondering if anyone else is experiencing the same File History problems on Windows 10 or Windows 11. My laptop is running Windows 11 25H2. Before installing…
Windows for home | Other | Recovery and backup
691 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 36%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
I WANT TO FIND MY BITLOCKER RECOVERY KEY FOR MY COMPUTER
I WANT TO FIND MY BITLOCKER RECOVERY KEY FOR MY COMPUTER
Windows for home | Other | Recovery and backup
691 questions
asked
2026-04-11T17:35:54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Sotak
10
Reputation points
commented
2026-09-23T09:04:20.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 92%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
kajal chauhan
0
Reputation points
1 answer
Bitlock recovery issue
Hello Microsoft support, i’ve recently come across an issue when booting up my PC the bit lock recovery screen. I understand I needed to visit a specific website aka.ms/my recovery key however, upon logging in to my account, no matter the device network…
Windows for home | Other | Recovery and backup
691 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
3 answers
i lost my bit locker recovery key
good evening I cannot access my Microsoft account and I cannot find my BitLocker recovery key. My laptop is locked by BitLocker, and I urgently need to recover my personal files. I have tried checking my Microsoft accounts, but I cannot find the…
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-21T17:42:37.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 78%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
reem eitouni
5
Reputation points
commented
2026-09-22T17:12:21.2633333+00:00
Jonathan Deives
82,375
Reputation points
Independent Advisor
3 answers
Microsoft deleted my photos, how ca i get them back
I guess i was almost full of storage. I dont remember but maybe they asked me a question to free space, maybe i accepted, and they have disappeared. I love this photos so much, because they were when my daughter was a baby. I want to ask you how can i…
Windows for home | Other | Recovery and backup
691 questions
asked
2026-09-18T20:01:24.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 56.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Santiago Marín
0
Reputation points
commented
2026-09-22T16:19:46.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
89,175
Reputation points
Independent Advisor