6,205 questions
2 answers
how to reinstall facial recognition in Optional Features?
how to reinstall facial recognition in Optional Features?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-06T07:10:33.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 94%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rodney Longoria
0
Reputation points
edited an answer
2026-11-06T07:51:43.2+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
1 answer
Unable to deactivate Windows Hello.
I've had issues with WinHello since my last PC that I had for 7 years. It suddenly started asking me for my Hello PIN even though I never had one. The system always gave me an option to sign in other ways, then I picked my password and that was it. But…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-05T22:08:10.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 69%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eduardo Cadena
0
Reputation points
answered
2026-11-06T02:49:23.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,945
Reputation points Microsoft External Staff
Moderator
2 answers
How to reinstate facial recognition after motherboard change
Hello, my Bang & Olufsen desktop had its motherboard changed. Immediately afterward, windows hello had to reinstall itself, which it did for fingerprint and pin, but NOT for facial recognition. It keeps citing an issue with the camera. I have…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-05T14:45:22.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Elizabeth Saul
0
Reputation points
answered
2026-11-05T15:37:16.32+00:00
Manoel Barros
23,275
Reputation points
Independent Advisor
3 answers
How can I change my PIN
I would like to use a PIN to log into my laptop. However, I have not set one up but there appears to be one; how can I change the number if I do not know the original one? Thank you.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-04T13:45:12.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gill Wilson
0
Reputation points
answered
2026-11-05T15:01:32.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
182.5K
Reputation points
Independent Advisor
2 answers
Bypassing the usb security key
So my pc just downloaded windows 10 and im trying to set up a pin but its asking me to insert a usb security key but i do not have one is there a way to bypass it
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-03-24T15:50:46.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 68%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
manuel guerreno
0
Reputation points
commented
2026-11-05T14:09:38.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 37%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Dan Johnstone
0
Reputation points
2 answers
i cant login to my laptop
so im using ny laptop as usual then when the next time i want to use it and try to login this text pop out, i was confused cuz i was sure it was the usual password but then after reading it i realised it said password for my microsoft account instead of…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-05T02:04:11.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marcel alexis
0
Reputation points
answered
2026-11-05T03:08:50.7866667+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
1 answer
Windows 10 desktop PC does overnight updates and has 'Failure to Start Windows' message and blue screen
My Windows 10 desktop PC does overnight updates and has just had a 'Failure to Start Windows' message and blue screen. I used the on screen prompts to restart and/or reverse updates. But each option in the process requires the Microsoft Admin Account…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-03T16:19:09.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 4%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Steve Davies
0
Reputation points
answered
2026-11-03T16:54:57.63+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
3 answers
Can't access old email
Unable to access old email and forgot password. My laptop is asking for that to sign in. It didn't ask before yesterday. I normally sign in with a pin.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-03T15:45:24.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 81%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ronnie Barnes
0
Reputation points
answered
2026-11-03T16:34:18.0566667+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
2 answers
Both the fingerprint scanner and facial recognition camera have stopped working or are reporting as incompatible, even though a fingerprint was previously configured.
Subject: Windows Hello Biometric Failure – Fingerprint & Camera Not Detected Issue Description: Windows Hello biometric authentication has stopped working on my PC. Although I previously had fingerprint sign-in set up and working, the system no…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 63%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
2 answers
I am unable to login to my desktop using my password associated with my current microsoft account
I am unable to sign-in to my desktop using my password, while I am trying to reset it I see - "This feature requires removable media, such as USB flash drive. please connect a USB flash drive, and try again" Kindly assist.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-30T19:07:09.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 90%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mohsin Mujawar
0
Reputation points
commented
2026-11-01T06:33:56.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
1 answer
Recovery pin hello
J’ai reçu en cadeau un ordinateur déjà configuré avec code pin et tout mais l’adresse mail était une ancienne adresse de mon père. J’ai donc fait une demande pour supprimer le compte afin de relier mon propre compte. le problème c’est que le code pin…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-31T16:21:41.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 53%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Priscille olivia
0
Reputation points
commented
2026-10-31T17:30:50.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,480
Reputation points
Independent Advisor
2 answers
Did not recognize the PIN
PIN did not work and could not turn on the Window trying all did not send message or code to the phone and all the option did nor work
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-31T03:40:14.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 76%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Hoa Pham
0
Reputation points
answered
2026-10-31T05:55:04.0366667+00:00
GsN5034 - IA
79,820
Reputation points
Independent Advisor
2 answers
Can't disable password login on Windows 11 SOLUTION!
to see and disable things such as: "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device" and "Users must enter a user name and password to use this computer" you have to SIGN IN in Settings…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-30T20:05:00.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 1%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jevgenij Bu
0
Reputation points
answered
2026-10-31T02:23:01.31+00:00
Hendrix-V
20,785
Reputation points Microsoft External Staff
Moderator
1 answer
password help
how to change my sign in password to pin but it is not letting me
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-31T00:14:42.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 9%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Benazir Benazir
0
Reputation points
answered
2026-10-31T01:10:32.33+00:00
SD - IA
182.5K
Reputation points
Independent Advisor
2 answers
How to clean found computer
Found a Dell laptop in a storage unit I bought and want to clean it but don't have password...can you help
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-29T16:53:12.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 8%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Allen Kasper
0
Reputation points
answered
2026-10-29T17:29:18.6+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
2 answers
Locked out of windows 10 laptop only asks for pin on sign in screen? Won't accept Pin.
I would like to speak to a live agent to reset pin on personal Windows 10 laptop. Locked out of sign in screen and only ask for PIN.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-28T15:15:56.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 72%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dave Crosier
0
Reputation points
answered
2026-10-28T16:14:38.9233333+00:00
Manoel Barros
23,275
Reputation points
Independent Advisor
1 answer
Winsows hello can not use TPM
A web say can use TPM sign login,but windows hello say "Need USB". TPM not have ERROR,my user is admin,I use firefox. Windows is pro. How let windows hello use TPM?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E11%3C/text%3E%3C/svg%3E)
4 answers
One of the answers was accepted by the question author.
sign in blocked
I have a hardware issue on the pc which resulted in numerous shutdowns. I now have been blocked from signing in for 2 hours. This has basically stopped my fault finding activities in its tracks. Question 1: Is there a way round this Question 2: If this…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-26T14:28:11.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 13%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
michael baldwin
20
Reputation points
accepted
2026-10-27T14:48:00.7566667+00:00
michael baldwin
20
Reputation points
1 answer
Trouble logging in
Hi, so i recently updated my BIOS and when i booted up my PC afterwards my main account was locked out due to security settings being updated. After many hours of searching and googling i fixed that issue but now have ran in to a new one. The locked…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-25T11:27:57.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
luke greenwood
0
Reputation points
answered
2026-10-25T13:25:03.18+00:00
Manoel Barros
23,275
Reputation points
Independent Advisor
2 answers
weather widget for my lock screen is turned off
about a month ago the weather widget on my lock screen stopped showing and now that weather seems to be turned off completely as it does not allow me to turn it on, so it shows up with the start of my lock screen . any ideas on how i can turn it back on…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-19T00:11:55.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 50%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mikeo Cyndyeo
0
Reputation points
commented
2026-10-24T07:53:35.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
23,140
Reputation points Microsoft External Staff
Moderator