New domain email not working with Outlook Win10 or Outlook Android

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New domain email not working with Outlook Win10 or Outlook Android

Lieutenant Dan 0

I bought a domain and got an email address with it. It refuses to work anywhere outside of the domain/website hosting's webmail. I cannot get it to work with my Outlook client on Win10 or on my Android phone.

Setup on Win10 goes fine but it absolutely refuses to send outgoing emails and on my Android it just keeps failing to add the account entirely. The website hosting's customer service is stumped.

Any advice?

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Answer 1

Hi @Lieutenant Dan

Since the account works in webmail, this appears to be an email hosting configuration issue rather than a problem with the Outlook apps themselves. The Windows error suggests that the outgoing SMTP server is either incorrect or is not authenticating the account properly.

Please ask the hosting provider to confirm the exact IMAP and SMTP server names, ports, encryption methods, full username format, and whether SMTP authentication or an app password is required. In Outlook for Windows, make sure My outgoing server requires authentication is enabled and uses the same credentials as the incoming server.

For Android, add the account manually as IMAP rather than selecting Outlook.com or Microsoft 365. The provider should also check the domain’s Autodiscover configuration, as an incorrect response from the hosting website can cause Outlook account setup to fail.

Until the provider confirms and corrects those settings, webmail may be the only reliable workaround.

Thank you and have a nice day