I am completely locked out of my personal Microsoft account because i do not receive two-factor authentication (2FA) verification emails.
The strange part is that password-reset emails arrive immediately and without any problems. It is specifically the sign-in verification codes that never arrive.
What happens when I try to log in:
- I enter my Microsoft account email address.
I enter my password.
Microsoft accepts my password.
Microsoft asks me to verify my identity using my registered secondary email address.
I select that email address.
Microsoft claims to send a verification code, but absolutely nothing arrives.
What I have already tried:
Checked my spam/junk folders.
Checked other inbox folders.
Added email filters to explicitly allow Microsoft's emails.
Changed my registered secondary email from iCloud to Gmail (a completely different email provider/domain).
Successfully verified the new Gmail address.
Waited the full 30-day security information replacement period.
Confirmed that password-reset emails arrive immediately at the registered secondary email.
Used Microsoft's account recovery and self-help procedures.
Tried Microsoft's support chatbot using a separate Microsoft account.
None of these things have resolved the issue.
I do have access to my connected additional email account, just to be clear.