I am requesting a Refund for Microsoft Office 365

Harvey Nuttall 0 Reputation points
2026-11-11T15:14:33.3366667+00:00

I have been charged for another year of subscription of MS office 365 in August 2026 but I have changed my Office 365 Subscription to my Company Office 365 Subscription and am paying them to have office 365. I am no longer using the personal office 365 subscription that I had before. I woudl like a refund of the $137.79 that was charged to my account in Augut 2026 renewing the subscription I am not using again until August of 2027. I have since removed all credit cards from the account so this can not happen again

Harvey

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 947.5K Reputation points Independent Advisor
    2026-11-11T15:49:02.22+00:00

    Hi Harvey,

    1

    Log into any Microsoft account you may have on this link are you able to find that extra Microsoft 365 subscription?

    https://account.microsoft.com/services/

    If you find the subscription, click the Manage button beside the subscription and from there, you can cancel the subscription and also ensure you disable the recurring billing on the subscription.

    2

    If you are still unable to resolve that extra payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-11-11T15:15:11.48+00:00

    Cancel the personal Microsoft 365 subscription from the purchasing Microsoft account; the cancellation page will automatically determine whether the August 2026 renewal qualifies for a full or prorated refund.

    Request the refund

    1. Open Microsoft Services & subscriptions.
    2. Sign in with the personal Microsoft account that purchased the subscription, not the company Microsoft 365 account.
    3. Locate the personal Microsoft 365 subscription and select Manage.
    4. Select Cancel or Upgrade or Cancel.
    5. Follow the prompts and choose I don’t want my subscription.
    6. Review the result shown during cancellation:
      • If eligible, Microsoft will display the refund and guide you through submitting it.
      • If no refund is offered, the subscription will generally remain usable until its expiration date.

    Refund eligibility is determined automatically; cancellation does not always produce a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

    Removing the saved credit cards does not replace cancellation. If the account now shows Turn on recurring billing, renewal is already disabled and the subscription is scheduled to expire on the displayed date.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

    Eligibility considerations

    For subscriptions purchased directly from Microsoft, the most recent recurring charge generally qualifies for a refund when cancellation occurs within 30 days after payment, limited to one such refund per Microsoft account and subscription product. Some countries or regions permit prorated refunds after that period; availability depends on the subscription, region, and local rules.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    Because the renewal occurred in August 2026, the standard 30-day window may have passed. Complete the cancellation anyway so the account can evaluate any regional or other applicable entitlement.

    If the refund or cancellation option does not appear

    Do not post the card number, order number, or Microsoft account address in this public forum.

    References

    1. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    AI-generated content may be incorrect. Read our transparency notes for more information.

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