Managing personal Outlook.com account settings, security, and privacy
Hello, I’m Virginia.
Is there any error message when trying to sign in?
If you’ve forgotten some or all of the account details then check your browser’s password manager to see if they’ve been saved.If you’re being stopped by 2-factor authentication then what is that error message.
Try recovering your account here:
Can’t sign in:
You can also try https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop-down menus.
I have further options if this doesn’t work.