I have an unauthorized Microsoft charge on my account

Jeannine Viti 0 Reputation points
2026-11-11T02:03:41.89+00:00

I have a charge of $108.74 on my checking account. I do not know what it is for.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. AI answer

    2026-11-11T02:04:12.39+00:00

    Open Manage your payments, locate the $108.74 transaction, and select Investigate to identify the Microsoft account, purchase, or subscription associated with it. ^1^

    1. Investigate the transaction

    1. Go to Manage your payments and sign in.
    2. Find the charge matching $108.74 and its transaction date.
    3. Select Investigate.
    4. Check whether it relates to:
      • A subscription with recurring billing.
      • A purchase by a family member using the same payment method.
      • A previously declined payment that was charged again.
      • A pre-order, split order, or in-app purchase.
    5. If you use more than one Microsoft account, repeat the check while signed into each account.

    2. Take the matching action

    • The transaction is yours but unwanted: Open the associated subscription or order and check the available cancellation or refund options.
    • The transaction appears in your account but you did not authorize it: Contact Microsoft Support, enter unrecognized billing charge, select Get Help, and then Contact Support.
    • The transaction does not appear in any account, or you believe your debit-card details were stolen: Contact your bank immediately. Report the payment information as compromised, dispute the $108.74 charge, and ask whether the card should be blocked and replaced. Merely disputing this transaction may not prevent additional charges if the payment details remain usable. ^1^

    Do not post your bank account number, card number, or transaction reference here.

    References

    1. How to investigate a billing charge from Microsoft | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Estrella721 47,875 Reputation points Independent Advisor
    2026-11-11T02:40:53.99+00:00

    Please note that this is a community-based Microsoft Q&A forum where we are fellow users, so we cannot access your account or view your billing details directly. However, I can guide you through the steps to investigate the charge.

    First, visit https://account.microsoft.com/billing/payments and sign in with the Microsoft account associated with the purchase. Go to the payment management section, look for the Investigate option next to the unrecognized charge, and follow the on-screen instructions to review the transaction details. This may help identify which Microsoft account was used for the purchase.

    If you confirm that the charge is associated with a subscription you don't recognize or no longer want, visit https://account.microsoft.com/services, click Manage next to the subscription, and check the available cancellation options.

    You can also review Microsoft's refund policy to check whether the charge is eligible for a refund: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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