No data in Insights Acquisitions Analytics in Partner Center

Because ReportApp explicitly required a follow-up after the update passed certification, reply to that case and request full restoration of the product, then open a Partner Center support request if ReportApp cannot restore the Store availability or analytics.

Passing certification alone does not complete the restoration described in ReportApp’s message. There is no need to submit the same update again unless support identifies a new certification problem.

1. Request full restoration

Reply to the existing ReportApp case with:

• Store Product ID
• Submission ID and certification completion date
• Confirmation that the requested update passed certification
• A copy of the earlier instruction: “follow up … to request that your product be fully restored”
• Direct Store listing URL
• Screenshots showing:
  • The listing is reachable
  • Insights → Apps and games → Acquisitions contains zeros
  • The product is absent from the monthly digest
• The earliest and latest dates affected

Ask them to confirm separately that the product is:

1. Fully restored in the Store catalog.
2. Discoverable in the intended markets.
3. Available for new acquisition.
4. Correctly connected to acquisition and page-view telemetry.

2. Check availability, not only whether the page opens

A direct Store page remaining accessible does not prove that the product is discoverable or available for new customers. A product can be configured for direct-link access, and the Stop acquisition option can allow the page to remain visible while preventing most customers from downloading it.^1^

In the product’s current published submission, inspect:

1. Partner Center → Product → Pricing and availability.
2. Under Visibility/Discoverability, verify the published value is:
   • Make this product available and discoverable in the Store, if public distribution is intended.
3. Check that it is not set to:
   • Direct link only
   • Stop acquisition
   • A private audience
4. Check the schedule and intended markets.

For MSIX products, the default discoverable setting makes the app available after certification and publishing; the direct-link-only setting prevents customers from finding it through Store search or browsing.^2^

Test from a Windows 10 or Windows 11 device/account that does not already own the product:

• Search for it in Microsoft Store.
• Open the listing without relying on the publisher’s direct link.
• Confirm the Get/Buy/Install action is available.
• If appropriate, complete one new installation.

Do not use daily visits to the direct page as the sole availability test.

3. Distinguish zero activity from missing telemetry

Open Partner Center → Insights → Apps and games → Acquisitions, select the affected product, and set:

• A custom date range covering the missing months
• All markets
• All devices
• All OS versions
• All campaign IDs
• All page types
• All install types
• All package versions

The report should expose page views, install attempts, acquisitions, installs, and conversion. A page view represents a unique device viewing the Store listing, while an acquisition requires a signed-in customer to obtain a license within the documented attribution conditions.^3^

Also check Recent data → Last 24 hours/Last 48 hours after the independent test. Recent data normally refreshes in about three hours and includes page views and installs.^4^

Download the report data from the analytics page. Partner Center supports downloadable TSV/CSV analytics for offline comparison.^5^

Interpret the result as follows:

• Page views present, acquisitions/installations zero: the report may accurately reflect visits without new licenses or installations.
• All metrics remain zero after a new-device visit and installation: treat this as a Store catalog or telemetry association problem.
• The product cannot be found or acquired: restoration/availability remains incomplete, regardless of the accessible direct page.

4. Escalate through Partner Center

If ReportApp does not resolve it:

1. Sign in to Partner Center.
2. Select Help (?) → Contact Support.
3. Choose the Store/apps workspace and the closest analytics or product-availability problem type.
4. Select Review solutions → Create support request.^6^
5. Include the ReportApp case number, Product ID, submission ID, affected dates, visibility configuration, test results, screenshots, and exported report.

If Partner Center offers Collect more information, save the diagnostics, remove any personal information you do not want included, and attach the file to the request.^7^

References

1. Beta testing and targeted distribution
2. Set app pricing and availability
3. Acquisitions report
4. What’s New - Recent data view in Acquisitions reports
5. Analyze performance for apps and games
6. Get help and contact support in Partner Center
7. Send diagnostics to Microsoft