Account recover

daniel ortega 0 Reputation points
2026-11-11T00:29:16.41+00:00

Hello my account has recently gotten hacked and i need help recovering it. All my information that gave me access to my account was changed so i can not get in at all. I need help trying to get it back and i can prove it was my account. I have the old passwords, old receipts, and my bank information on it. I've already tried to recover it and i was not able to due to the hacker changing 2-way-security. Please let me know if you can help me recover the account and if you can i can prove it was my account and not theirs.Thank you.

if any further questions contact me at ******@gmail.com

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. EmilyS726 279.7K Reputation points Independent Advisor
    2026-11-11T01:02:04.32+00:00

    Hello

    It sounds like your account might have been hacked and taken over.

    I am so sorry this happened. Please fill out the Recover My Account form: https://aka.ms/recovermyaccount

    Instruction for each field can be found here: https://support.microsoft.com/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form

    Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.

    Response time: A response may take around 5 business days, although this is not guaranteed. Please save this to your safe sender: [email protected]

    Date of birth: Pay close attention to the required date format. This is an area where users sometimes make mistakes because it is asking for US date format.

    Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.

    Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.

    ============================

    Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

    Microsoft Support also cannot bypass the required account verification or reinstatement process.

    Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.

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  2. AI answer

    2026-11-11T00:30:08.1933333+00:00

    Because the attacker replaced the two-step verification details and the recovery attempt failed, use Microsoft’s Sign-in Helper to report the compromised account and obtain the recovery or agent options available for that account. ^1^

    What to do now

    1. Open the Microsoft hacked-account article above and launch its sign-in helper tool.
    2. Enter the original Outlook.com/Microsoft account address or phone number.
    3. Follow the option indicating that the account was hacked or that you do not recognize the current security information.
    4. If offered an agent option, use it and explain that:
      • The password and two-step verification information were changed.
      • The standard recovery attempt was unsuccessful.
      • You have previous passwords, purchase records, and billing history.

    Microsoft specifically directs users who cannot use the recovery form because they do not recognize the added security information to the Sign-in Helper. ^2^

    If the Sign-in Helper does not offer recovery

    Open Microsoft’s security-support page, select Contact Microsoft Support, enter hacked Microsoft account, select Get Help, and then choose Contact Support if it appears. ^3^

    Be aware of the documented limitation: support agents cannot manually send a password-reset link, change security information, or access the account on your behalf. Receipts and old passwords may help when requested by Microsoft’s recovery process, but they do not allow an agent to bypass two-step verification. ^4^

    Do not post passwords, receipts, bank details, recovery codes, or email addresses in this public forum. Microsoft Q&A participants cannot access or recover accounts.

    Protect payment and device information

    • Contact the bank immediately if there are unfamiliar transactions; freeze or replace the affected card if the bank recommends it.
    • Change the password of the alternate email account associated with Microsoft.
    • Run a full malware scan on devices previously used for the account. On Windows, open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends completing this scan before changing the compromised account’s password. ^1^
    • If access is restored, immediately change the password and inspect Outlook connected accounts, forwarding, and automatic replies for attacker-created settings. ^1^

    References

    1. How to recover a hacked or compromised Microsoft account | Microsoft Support
    2. Account recovery unsuccessful | Microsoft Support
    3. How to help keep your Microsoft account secure | Microsoft Support
    4. Help with the Microsoft account recovery form | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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