Unable to pay micro-billing balance of NZ$0.08 / Request to waive balance to keep subscription active

Max Martinez Cartagena 0 Reputation points
2026-11-10T22:54:14.5433333+00:00

Hi everyone,

I am currently using an Azure account and want to keep my subscription active to continue using Azure services. However, I have a tiny outstanding micro-billing balance of exactly NZ$0.08.

The automated payment system does not process transactions for such small cent amounts, but this tiny past-due balance is affecting my account standing.

Could an Azure Billing engineer or moderator please help me resolve this? I am happy to pay it if there is a way to process it, or I would appreciate it if Microsoft could waive (write off) this NZ$0.08 balance so my account remains completely clear and active.

Thank you for your help!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Austin-H 8,810 Reputation points Microsoft External Staff Moderator
2026-11-11T01:14:16.53+00:00

Hello Max Martinez Cartagena
Thanks for your response.

-Use the direct support request link: https://portal.azure.com/#create/Microsoft.Support

-Select Billing as the issue type, rather than Technical Support.

-If the portal displays suggested solutions, look for Create a support request or Return to support request to continue.

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When it comes to the solutions given by AI, select "Return to support request"
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Select "Next"
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Then fill in your request, as Technical support requires subscription, billing request should be fine.
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Try this and let me know if you could create a support ticket.

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  1. Austin-H 8,810 Reputation points Microsoft External Staff Moderator
    2026-11-11T00:00:09.5933333+00:00

    Hello Max Martinez Cartagena
    Please note that Microsoft Q&A is a public community forum, and as external moderators, we do not have access to Microsoft's internal billing systems or the authority to process payments, adjust outstanding balances, or waive charges. For this reason, I recommend contacting the Azure Billing Support team directly through the Azure portal, where the appropriate team can review your account and advise on the available options for resolving the outstanding NZ$0.08 balance.
    As the AI's response has been declined, this means that you might not find the instruction helpful at the moment - please directly contact Azure support as soon as possible for further help.

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