I can't sign in to my Microsoft / Xbox account i need help to recover it!

Abdelrahman Shaker 0 Reputation points
2026-11-09T17:23:56.41+00:00

Hello Microsoft,

I can't sign in to my account:

Moderator note: PII ******@outlook.sa

and i want to recover it and it says my password is wrong. i don't know if iam hacked or not because i need to change my password, but it is linked to my old phone number that i can't use anymore. and i can't change it.also it is linked to an authenticator and i don't remember having authenticator linked to my account and i don't know or have recovery code. This is what it is asking of me as conditions to reset the password for this account so please help me to recover my account because it is so important to me.I tried many many many times to make account recovery form but it just keeps saying the information i provided is not sufficient to recover my account.even though I provided everything, this is frustrating. can i contact to a real human supprot team not bots to help me please.because your ai helper is super useless it does nothing. i have numerous evidences that proves that this is my account, so I'm recovering it. like i know my username Xbox account and it is Moderator note: PII removed. and it is already logged in to my minecraft thank God it didn't kick my account so i can give more details.

and Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
    2026-11-10T00:34:50.98+00:00

    Welcome Abdelrahman Shaker,

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Thank you for reaching out, and I'm sorry you've been locked out. It's frustrating, especially after filling out the recovery form so many times. I'll do my best to help you.

    A few quick questions so I can guide you better:

    • Do you remember turning on "Two-step verification" for this account, or did you only have a phone number and the authenticator listed as ways to verify?
    • Apart from Minecraft, is this Microsoft account still signed in anywhere else? For example, Windows on your PC, the Outlook app, an Edge browser profile, or the Xbox app.
    • When you fill out the recovery form, are you using a device and internet connection you've used with this account before, like your home PC?

    In the meantime, you can try these steps: Make sure the password isn't being mistyped On the sign-in page, check that "Caps Lock" is off and your keyboard is set to English, not Arabic. Then check for a saved password: in Microsoft Edge, go to "Settings" > "Passwords". On Windows, open "Credential Manager" > "Web Credentials". Think about passwords that you use on other accounts that you may have used here. List old passwords you may have used. Check your web browsers to see if you saved a password there.

    Looking forward to your update.

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  2. Abdelrahman Shaker 0 Reputation points
    2026-11-10T19:50:11.6433333+00:00

    @Emma1-N

    thanks for you reply and iam sorry for writing that account that revealing-no i don't remember doing the two step verification. or link anything to my account

    -no it is not signed in on other devices. i actullay didn't sign in this account for a long while. i tried to sign in again but it doesn't work and yeah telling me the same problem i mentioned

    -no i don't really. it is just an old personal account i made it originally to be connected to my Xbox account. Just Xbox account. I can't sign in to Microsoft and Xbox because it has the same account

    -I made Microsoft recovery form like 20 times and it just says There is not enough information to recover the account.

    -I did it already. i did everything and put the password but it doesn't work like it got changed by someone. i don't know what happened. but what i remember is that i was signing in with the password i saved. so i just want to reset my password normally. remove and replace what is linked to my account and recover my account. I will make sure it is secured. I appreciate it if you helped me to recover it , and thank you.

    here is a photo from minecraft of my Xbox already logged in account. hopefully still saved!it is just my Xbox username because i can't sign in to my account in Xbox. I hope there is anything else i can provide

    1000296794

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