I want to cancel my 365 free trial

John Richardson 0 Reputation points
2026-11-09T14:49:33.6933333+00:00

How can I cancel my free 365 trial It was set up incorrectly.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Roebe Ta 1,825 Reputation points Independent Advisor
    2026-11-09T15:11:18.09+00:00

    Hi @John Richardson ,

    I hope you're having a good day.

    To point you to the correct cancellation process, could you please confirm the following:

    • As this thread is under Business category, is this a Microsoft 365 Personal/Family trial or a Microsoft 365 for Business trial?
    • Can you provide the exact name of your subscription?
    • How was the trial set up (directly through Microsoft, via a partner, Apple App Store, Google Play, etc.)?
    • If this is a business trial, do you have a Global Administrator or Billing Administrator role in the tenant?
    • Are you able to sign in with the account that was used to create the trial?

    In the meantime, you can follow Microsoft's official guidance if you still have access to the account that was used to create the trial:

    Once you provide the details above, I'll be happy to guide you with the appropriate next steps.

    Kind Regards.

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  2. AI answer

    2026-11-09T14:49:49.2733333+00:00

    For a Microsoft 365 free trial, cancel it before the trial ends to avoid charges.

    If this is a personal Microsoft 365 trial:

    1. Sign in to https://account.microsoft.com/services with the Microsoft account used for the trial.
    2. Find the Microsoft 365 subscription.
    3. Check what appears:
      • If Cancel appears, select Cancel.
      • If Turn on recurring billing appears, recurring billing is already off and the trial will simply expire on the Expires on date.
      • If Paid with shows None, the trial will end on the Expires on date and no cancellation is needed.

    If this is a Microsoft 365 for business trial:

    1. Go to the Microsoft 365 admin center.
    2. Turn off recurring billing for the trial subscription.
    3. The trial will expire at the end of the trial period, and the payment method will not be charged.

    If the trial was set up incorrectly and the cancel option is missing:

    1. Verify the subscription was purchased directly from Microsoft. If it was bought through a third-party retailer, Google Play, or the Apple App Store, cancellation must be handled through that provider.
    2. Make sure the correct Microsoft account is being used.
    3. If Turn on recurring billing is shown, no further action is required because the trial is already set to expire.

    After the trial ends, Office can still be used for a short time, then it moves to View Only mode. Documents can still be opened and printed, but not edited or created.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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