loading new outlook with icloud

Ben Geci 0 Reputation points
2026-11-09T13:33:22.77+00:00

generated app password then entered. once entered it said wrong password now I cant restart new outlook to reenter or restart process

Outlook | Windows | New Outlook for Windows | For home
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  1. Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
    2026-11-10T10:43:24.4766667+00:00

    Hi Ben Geci,

    I understand how frustrating it is to be locked in the setup screen after already creating a new app-specific password.

    The important distinction is that new Outlook for Windows normally adds iCloud through Apple’s browser authorization, rather than asking directly for an app-specific password. First, close Outlook, restart the computer, and try Settings > Apps > Installed apps > Outlook (new) > Advanced options > Repair. If Outlook then opens, remove any incomplete iCloud account shown under Settings > Accounts > Your accounts, and add it again. When the Apple page opens in the browser, sign in to the Apple Account, complete two-factor verification if requested, and select Allow.

    Microsoft documents that process here: Add or manage an iCloud email account in Outlook.

    If the browser method fails and Outlook offers Advanced setup, a newly generated app-specific password can be used for the manual setup. If Outlook still cannot open after Repair, you may then need to use Reset, although this can remove New Outlook’s local configuration and require other accounts to be added again.

    For privacy, please do not share the iCloud address, app-specific password, Apple Account password, or verification code in this public thread. If the issue remains, please describe the exact screen where the password is rejected so the next step can be narrowed down. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-09T13:34:07.9666667+00:00

    Reset Outlook (new) to clear the stalled setup, then add iCloud again using the Apple sign-in page that opens in your browser—not by re-entering the app-specific password.

    Reset the blocked setup

    Reset clears New Outlook’s local app configuration, so other accounts may need to be added again.

    1. Close Outlook.
    2. Open Start → Settings → Apps → Installed apps (called Apps & features on some Windows versions).
    3. Find Outlook (new).
    4. Select the three dots → Advanced options.
    5. Select Reset, and confirm.
    6. Open Outlook (new) again.

    Windows provides Repair and Reset under an app’s Advanced options; Reset is appropriate here because the failed account flow needs to be restarted rather than retried in its current state.^1^

    Add iCloud through Apple’s browser authorization

    1. In New Outlook, select View → View settings.
      Alternatively, select File → Account info.
    2. Open Accounts → Your accounts.
    3. Select Add Account.
    4. Enter your iCloud email address and select Continue.
    5. At Sync your iCloud account, select Continue.
    6. Outlook should open an Apple sign-in page in your browser:
      • Sign in with your Apple Account.
      • Enter the verification code sent to your trusted device if prompted.
      • On the permissions page, select Allow.
    7. When Success! appears, select Done.^2^

    The app-specific password procedure is documented primarily for classic Outlook. New Outlook’s current iCloud process uses browser-based Apple authorization. If browser authorization fails, return to New Outlook and choose Advanced setup when offered.^2^

    If Outlook opens but still shows the failed iCloud account

    Before adding it again:

    1. Go to View → View settings → Accounts → Your accounts.
    2. Select Manage beside the iCloud account.
    3. Select Remove.
    4. Return to the accounts page and repeat the browser-based setup above.^2^

    Do not use classic Outlook commands such as Outlook.exe /resetnavpane or create a classic Outlook profile; those procedures are not the documented setup path for Outlook (new).

    References

    1. "Something went wrong" error when you try to start a Microsoft 365 app
    2. New Outlook
    AI-generated content may be incorrect. Read our transparency notes for more information.

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