cancel subscription

Question

cancel subscription

Nancy Groutsis 0

I am not able to access the program because of a technical problem. How do I cancel my subscription?

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2 answers

Your answer

Answer 1

Hi Nancy,

1

Please provide full details on the problem you are experiencing using the Office apps and a screenshot of any error oyu may be seeing in the Office apps.

2

If you do want to cancel the subscription, log into your Microsoft account on this link.

Click the Manage button beside the subscription, form there, you can cancel the subscription and also ensure you disable the recurring billing on the subscription.

You may then be entitled to a refund, you can check your eligibility to a refund using the steps on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

Answer 2

You can cancel Microsoft 365 from the Microsoft account website even when the installed program is inaccessible.

Cancel online

Open https://account.microsoft.com/services/microsoft365 in a web browser.
Sign in with the same personal Microsoft account used to purchase the subscription.
Select Cancel subscription; the option may instead appear as Upgrade or Cancel.
Review the cancellation page, select I don’t want my subscription, and complete the confirmation prompts. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

If the page shows Turn on recurring billing, cancellation is already scheduled. The subscription will expire on the displayed date, and Microsoft will not renew it.

If the website or account is inaccessible

Contact Microsoft Support at https://support.microsoft.com/contactus and:

Select Microsoft 365 and Get Home Support.
Enter Cancel subscription or billing.
Select Get Help, then Contact Support.
Choose Microsoft 365 and Office → Manage/Cancel my subscription.
Select the available chat or callback option.

Support may require account and payment verification before handling the subscription. If the cancellation option is missing, also check whether there is an overdue balance; Microsoft states that cancellation is unavailable until money owed is paid. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Purchase and data exceptions

If the subscription was purchased through Apple, Google Play, Amazon, or another retailer, cancellation must be handled by that seller rather than Microsoft.
After cancellation, Microsoft 365 storage returns to the free allowance. If usage exceeds that allowance, OneDrive syncing and Outlook.com email can be restricted; preserve or reduce stored data before the subscription expires. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")
A refund is not automatic. Eligibility is displayed during cancellation and depends on the purchase, timing, subscription, and region. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

References

[Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])