Yearly reoccurring charges

Jeri Giefer 0 Reputation points
2026-11-09T03:31:50.3+00:00

I have a reoccurring yearly charge on my credit card that is not associated with me. How do I stop it?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. GsN5034 - IA 80,000 Reputation points Independent Advisor
    2026-11-09T04:09:14.26+00:00

    Hello,

    If you can’t find a subscription or payment method associated with any of your Microsoft accounts, check whether someone in your family used your credit card for a subscription.

    Sign in to each of your Microsoft accounts and check the Services & subscriptions page to find which account the subscription is tied to: https://account.microsoft.com/services

    If your credit card is linked to your account, remove it from the payment methods section.

    https://account.microsoft.com/billing/payments

    If no one in your family uses the subscription but the charge still appears as Microsoft on your statement, contact your credit card provider first and ask them to stop the charges. They may be able to help. Otherwise, contact Microsoft Support below and provide the transaction details so they can identify which account is being charged and help cancel the subscription permanently.

    1. Go to this page: https://support.microsoft.com/en-us/home/contact
    2. Type Talk to an agent then click Get Help.
    3. At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed.
    4. Select Other Products then Billing and Account Profile questions then Confirm.
    5. Click Chat with a support agent in your web browser.

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  2. Bulldog 5,520 Reputation points
    2026-11-09T03:50:48.0866667+00:00

    You stop it the same way you stop any charge to your credit card that you know doesn't belong to you: by contacting the card issuer and telling them that someone unkown to you is making unauthorized charges on your account.

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  3. AI answer

    2026-11-09T03:32:23.2333333+00:00

    Use Microsoft’s Investigate option first; if the charge cannot be found under any Microsoft account you control, ask the card issuer to block the recurring merchant charge, dispute it, and replace the card if necessary.

    1. Identify whether the charge belongs to one of your accounts

    1. Sign in to Microsoft’s Manage your payments page.
    2. Select Investigate beside the charge.
    3. If you use multiple Microsoft accounts, repeat this while signed into each account. Microsoft identifies using the wrong account as a common reason a charge cannot be located.^1^
    4. Compare the amount and transaction date with the credit-card statement.

    2. If you find the subscription

    Go to Services & subscriptions, select Manage for that subscription, and then choose:

    • Turn off recurring billing to prevent renewal while retaining access until the displayed expiration date; or
    • Cancel subscription, if that option is available.

    Microsoft documents both controls on the subscription-management page.^2^

    If the page already says Turn on recurring billing, renewal is already disabled and the subscription will expire on the date shown.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

    3. If the charge is not in any account you control

    This can mean the card was used for a subscription under somebody else’s account. In that situation:

    1. Contact the card issuer immediately.
    2. State that the card details may be compromised and request:
      • a block on future recurring Microsoft charges;
      • a dispute for the unauthorized transaction; and
      • card replacement or a new card number if recommended.

    Disputing only the current transaction may not prevent another charge if the card details remain usable.^1^

    Also contact Microsoft billing support:

    1. Open Contact Microsoft Support.
    2. Enter Microsoft 365 billing and select Get Help.
    3. Select Contact Support if the automated results do not resolve it.
    4. Choose Microsoft 365 and Office → Manage my subscription, then use the available support option.^4^

    Have the charge date, amount, statement descriptor, and last four card digits available, but do not post those details publicly.

    References

    1. How to investigate a billing charge from Microsoft | Microsoft Support
    2. Use a screen reader to manage your account billing and subscriptions | Microsoft Support
    3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    4. Unknown Charge - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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