Account still not recovered

Question

Account still not recovered

Woody Allen 0

I've been dealing with a stolen account for up to 2 months now and I just want to talk to someone, I've submitted multiple account recovery emails and no one gets back to me

EmilyS726 278.8K Reputation points Independent Advisor

2026-11-08T20:45:17.1766667+00:00

Can you tell me which form you filled out so far?

Was the form called "Recovery my account" or "Account recovery"? I know, their names are so similar, but they are for completely different scenarios.

Have you received any communication from Microsoft since? If so, can you tell me what email address Microsoft uses to send the email from? That will also help me understand which form you have filled out.

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Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

Microsoft Support also cannot bypass the required account verification or reinstatement process.

Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.
Woody Allen 0 Reputation points

2026-11-09T00:40:50.1066667+00:00

It was the recovery account form. The one where you put in the email of the account you're trying to recover, alongside previous passwords and location the account was made.

2 answers

Your answer

EmilyS726 278.8K Reputation points Independent Advisor

2026-11-08T20:45:17.1766667+00:00

Can you tell me which form you filled out so far?

Was the form called "Recovery my account" or "Account recovery"? I know, their names are so similar, but they are for completely different scenarios.

Have you received any communication from Microsoft since? If so, can you tell me what email address Microsoft uses to send the email from? That will also help me understand which form you have filled out.

===========

Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

Microsoft Support also cannot bypass the required account verification or reinstatement process.

Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.
Woody Allen 0 Reputation points

2026-11-09T00:40:50.1066667+00:00

It was the recovery account form. The one where you put in the email of the account you're trying to recover, alongside previous passwords and location the account was made.

Answer 1

Ok my friend, Recover My Account form does NOT ask for your previous password. So that tells me you might fill out a different form.

Please fill out the Recover My Account form: https://aka.ms/recovermyaccount

Instruction for each field can be found here: https://support.microsoft.com/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form

Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.

Response time: A response may take around 5 business days, although this is not guaranteed. Please save this to your safe sender: [email protected]

Dates: Pay close attention to the required date format. This is an area where users sometimes make mistakes because it is asking for US date format.

Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.

Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.

Answer 2

Check the working email address entered on your recovery forms—including Junk, Spam, filters, and blocked senders—because Microsoft sends each recovery result there within 24 hours, not necessarily to the stolen account.^1^

Contact Microsoft Support

Since you have already submitted multiple forms without receiving results, do not repeat the same submission now. Escalate the missing responses through the supported contact route:

Open Microsoft’s hacked-account page and start the sign-in helper.
Enter the email address or phone number associated with the stolen account.
Follow the offered options; depending on the case, the tool may provide self-service recovery or an opportunity to contact an agent.^2^
If no agent option appears, select Contact Support, enter Account Recovery, choose Get Help, and then select Contact Support to be routed to the available support channel.^3^
Tell the agent:
- The account was stolen.
- Recovery forms were submitted over the last two months.
- No results arrived at the working contact address.
- The approximate submission dates and the compromised account address.
- Whether the attacker changed its alias, recovery email, phone number, or two-step verification settings.

Do not post passwords, verification codes, payment details, or the account address publicly.

What support can and cannot do

A support agent can help identify the correct recovery route and investigate why you are not receiving the expected messages. However, agents are not permitted to send password-reset links or directly change account details; ownership must be established through Microsoft’s recovery and verification process.^1^

If two-step verification had been enabled by you and you have lost access to every verification method, Microsoft states that neither the recovery form nor support agents can bypass it.^1^ If you did not enable two-step verification or do not recognize the displayed recovery methods, use the sign-in helper rather than submitting another unchanged form.

If access is restored, run Windows Security → Virus & threat protection → Scan options → Full scan → Scan now before changing the password. Then change the password and inspect connected accounts, forwarding, and automatic replies for attacker-created settings.^2^

References