Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Good day yassin and I'm sorry you're going through this. I understand how upsetting it can be to lose access to something important to you.
Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts or escalate the issue directly Microsoft Support because this is a user‑to‑user support forum.
Unfortunately, a permanently deleted school account cannot be restored. If your game data was connected only to that account, it also cannot be transferred to another Microsoft account because Microsoft accounts cannot be merged.
- At this point, I recommend creating a new personal Microsoft account. You can then contact the game publisher and explain that your previous school account was permanently deleted. Depending on how the game stores account data, the publisher may be able to help reconnect or recover it.
- For future games and personal services, please use a personal email address that you control. This will help you keep access even if your school account is changed or removed.
I truly hope the game publisher can help you recover at least some of your game data. Thank you for your patience and understanding.
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