real help required

mike summers 0 Reputation points
2026-11-08T18:43:39.7733333+00:00

the ai solution did not work . what is the next step in help....

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. John Jefferson Doyon 90,560 Reputation points Independent Advisor
    2026-11-08T19:23:07.01+00:00

    Hi, @mike summers

    The Community is here to help you.

    Could you please describe in detail what happens, what issue you are experiencing, and what troubleshooting steps you have already tried?

    Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

    Thanks!

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  2. AI answer

    2026-11-08T18:43:53.0366667+00:00

    If the AI help did not resolve the issue, the next step is to create a support request.

    For Partner Center:

    1. Sign in to Partner Center.
    2. Select the AI assistant icon in the upper-right corner.
    3. Describe the issue.
    4. If the issue is still not resolved, select Contact Support at the bottom of the pane.
    5. Select the problem type.
    6. Select Review solutions.
    7. If needed, select Create support request.
    8. Fill in the required details and submit.

    For Microsoft Engage Center:

    1. Sign in to Engage Center.
    2. Go to Help + Support.
    3. Select the product related to the issue.
    4. Select the problem type and sub-type, then select Continue.
    5. Review the guidance from the Support AI Assistant.
    6. Add more details or ask follow-up questions.
    7. If the issue still requires help, select Create support request.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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