TRYING TO CHANGE PAYMENT METHOD BUT CASN NOT REMOV THE EXPIRED CARD

Mary Murphy 6 Reputation points
2026-11-08T11:37:28.6766667+00:00

IAM TRYING TO add the new payment but it is not working in firerfox it will notlet me reove or add the new paymetn debit card

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Rayyan Fawad 1,255 Reputation points
    2026-11-08T11:51:33.7333333+00:00

    Hello Mary, An expired card cannot be deleted if it is connected to an active Microsoft subscription or is used as the default method of payment. Firefox browser may have errors when filling the billing information. Please use Edge or Chrome browsers to add your new card first. After adding it, please make it your default card and then delete the old one. If this helps please accept this answer.

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  2. Christine Luna 27,645 Reputation points Independent Advisor
    2026-11-08T22:09:52.1066667+00:00

    Greetings!

    This is Tin, sorry to hear that you're unable to add/change your payment instrument to your account for you to pay for your subscription. Have you tried to use other browser and check if the issue persists? Or how about clearing cache and cookies? To do that, please press CTRL +SHIFT +DEL then choose the Cache also Cookies, then hit Clear Now. If the issue persists, please try to use other device. And if it's still the same, kindly reach MS Accounts & Billing to check this:

    Kindly open this link: https://support.microsoft.com/en-us/contactus/

    Ensure that your MS Account has been signed in

    Type "Chat with an agent" and hit Enter.

    Please click the "Contact support"

    Please select the "Products and services"

    Please follow the prompts to connect with a live agent.

    You may also choose the "Call me back" option if you prefer to receive a call.

    Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

    Thank you,

    Christine

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