Cancel Subscription

To cancel a Microsoft 365 subscription, access is normally required to the Microsoft account that purchased it. If the subscription was bought directly from Microsoft, the standard path is to sign in at https://account.microsoft.com/services or https://account.microsoft.com/services/microsoft365, find the subscription, select Manage, then Cancel subscription.

Since access to the old account is no longer available, the practical next steps are:

1. Check any old inboxes or records for Microsoft billing or receipt messages to identify which Microsoft account was used for the purchase.
2. If the account can be identified, recover access to that account first, then cancel the subscription from the Services & subscriptions page.
3. If the subscription was purchased through a third party such as Apple, Google Play, Amazon, or another retailer, cancellation must be done with that provider directly. Microsoft cannot cancel, refund, or modify billing for third-party subscriptions.
4. If the account cannot be recovered, contact the card issuer or bank and ask them to block or stop the recurring charge while the account issue is unresolved.
5. If the charge is unfamiliar, review the Manage your payments page to investigate the billing charge details.

Important details:

• If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.
• Not all cancellations result in a refund. For Microsoft 365 Basic, Personal, Family, or Premium purchased from Microsoft, refund eligibility is checked after cancellation.

References:

• Where can I manage my Microsoft 365 subscription? | Microsoft Support
• Cancel a Microsoft 365 subscription | Microsoft Support
• How to get a refund on a Microsoft subscription | Microsoft Support
• Cancel Old Microsoft Office Subscription - Microsoft Q&A
• Microsoft 365 Cancellattion - Microsoft Q&A