I've been waiting over a month for any contact from support.

Question

I've been waiting over a month for any contact from support.

Cacctus Hugo 0

My account has been compromised on October 4th, the hacker changed both passkey and email address, the only thing that was left is the phone number, through which I can try to log in but cannot reset my password, which also has been changed. I tried contacting the support a month ago through the support form, a few times even, but I haven't got a responce since then. Today I have also tried calling, but the connection couldn't be completed. After trying to talk with the AI assistant a few times, nothing has changed. Is there any way I could contacxt a normal human being from support that could atleast move the Minecraft Java + Bedrock access from the previous hacked account to the one I'm, using currently, or will I have to wait until my hacked account has been sold and then there's no way to recover anything back?

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Answer 1

Hi @Cacctus Hugo

I’m really sorry you’ve been dealing with this for over a month without receiving a response. I understand how frustrating and worrying it must be, especially since the attacker changed both the email address and sign-in credentials.

Unfortunately, please kindly note that forum moderators cannot access compromised accounts, check existing support requests, or transfer a Minecraft license to another Microsoft account. Minecraft ownership normally remains linked to the Microsoft account where it was originally purchased or redeemed.

Since you have already submitted the recovery request several times, there is no additional escalation path available through this community. Please avoid sharing your phone number, email address, case number, or purchase details publicly. I’m sorry there is not a more immediate solution we can provide here.

Thank you for your understanding