5 file not found

Question

5 file not found

Constance Falk 0

HI

I tried this sequence to ensure that my purchased Office 2024 is operating instead of the Home/Student 2021 version. I can't get it to show up even though it is clearly installed. I found these instructions and by going manually through the Microsoft Office files, I could not find any file "5."

Close all Office applications.
Press Windows key + R.

Enter: text

      %LocalAppData%\Microsoft\Office\Licenses

Delete the folder named 5 inside that location.

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1 answer

Your answer

Answer 1

Hi Constance Falk,

I understand the confusion, especially when Office 2024 appears to be installed but the application still seems to show the 2021 license.

The “5” folder mentioned in those instructions is not present on every system. Its absence does not necessarily mean that Office 2024 was installed incorrectly. I would avoid deleting anything else from the Licenses folder, since removing the wrong licensing data could create additional activation problems.

Please open an Office application and select File > Account. Check the edition shown under Product Information. If you see Switch License, use it to sign in with the Microsoft account connected to your Office 2024 purchase.

You can verify which Office products are linked to the account here: Microsoft account Services & subscriptions.

If Office 2021 continues to appear, the safest next step is to uninstall the existing Office installation, restart Windows, and reinstall Office 2024 directly from the account that owns the license: Install or reinstall Office 2024.

If possible, please share the exact product name displayed under File > Account > Product Information, but make sure any email address or product key is hidden. Thank you so much for your understanding.

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