access to Cloud Device administration roll or Global Administration

here is what AI' response , BUT HOW DOES THIS HELP ME . I disabled a device , now I cant enable it !!!

The access issue is caused by a permissions-scope mismatch rather than an Azure service problem. Being an Azure subscription Owner does not automatically grant Microsoft Entra directory roles such as Global Administrator or Cloud Device Administrator. Global Administrator is a tenant-wide directory role, while Cloud Device Administrator is a separate directory role with device-management permissions and can also be limited to an administrative unit. The evidence indicates this account does not currently have the required Microsoft Entra role assignment, or it is assigned only at a narrower scope, which is why the Global Administrator and Cloud Device Administrator capabilities are not available. Assigning these directory roles requires role-management privileges such as Privileged Role Administrator.

The access problem is due to role-scope mismatch, not a service outage. Microsoft documents that Azure subscription roles and Microsoft Entra directory roles are separate: being an Azure Owner does not grant Global Administrator or Cloud Device Administrator access. Global Administrator is a tenant-wide Entra role, while Cloud Device Administrator is a separate Entra role with limited device-management permissions and can also be scoped to an administrative unit. The documentation also shows that assigning these Entra roles requires role-management privileges such as Privileged Role Administrator.

So the evidence points to this account not currently having the required Microsoft Entra directory role assignment (or having it only at a narrower scope), which is why it can’t access the Global Administrator or Cloud Device Administrator capabilities.