Moved from the US to Canada

An active Microsoft 365 subscription purchased in the US cannot have its billing address moved to Canada; let it expire or cancel it, change the Microsoft account region to Canada, add the Canadian card, and then purchase a new Canadian subscription. ^1^

Change the subscription to Canada

1. Sign in to your Microsoft account and open Services & subscriptions.
2. Check the Microsoft 365 entry:
   • If it shows Expires on, wait until that date.
   • If recurring billing is enabled, turn it off and wait for expiration, or cancel the subscription.
3. Wait until the US subscription is no longer active. Microsoft states that a subscription for the new region cannot be purchased while the existing subscription from another region remains. ^2^
4. In the Microsoft account dashboard, open Your info → Edit profile info.
5. Change Country or region to Canada.
6. Open Payment options → Add a new payment method and enter the Canadian card:
   • Select Canada as the country.
   • Enter the cardholder name and Canadian billing address exactly as recorded by the card issuer.
   • If the postal code is rejected, Microsoft suggests trying it both with and without a space. ^3^
7. Purchase Microsoft 365 again using the Canadian region and payment method.

Changing the account address alone does not update an existing subscription: address changes apply only to new purchases. ^1^

If payment still fails

• Ask the card issuer whether online or recurring transactions are being blocked.
• If the account region cannot be changed, possible documented conditions include a region change within the previous three months, an account suspension, or an outstanding subscription balance. ^2^
• For a renewal specifically being attempted in a different country from the original purchase, contact Microsoft Support. Microsoft lists this as the escalation path for cross-country Microsoft 365 renewal problems. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'t-working "Problems renewing a Microsoft 365 subscription | Microsoft Support")

References

1. How to change your Microsoft account name or address | Microsoft Support
2. [Microsoft account](https://support.microsoft.com/accounts-billing/change-your-country-or-region-in-microsoft-store#troubleshooting-issues-when-changing-your-region)
3. Add a new bank or credit card to your Microsoft account | Microsoft Support
4. [Problems renewing a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'t-working)