How to recover hacked account

Question

How to recover hacked account

Yoran Siebers 0

Hello,

I got emails about a minecraft launcher being added to my acount, a new email added to my account.

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and finally my account and phone number being removed from my account.

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is there a way i can recover my account? whenever i try to do any of the recovery steps it tell me to put in my email which doesnt exist anymore so im getting nowhere.

Thanks in advance.

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2 answers

Your answer

Answer 1

Hello

It sounds like your account might have been hacked and taken over.

I am so sorry this happened. Microsoft has several different account recovery forms for different scenarios. It sounds like you filled out the wrong form.

Please fill out the Recover My Account form: https://aka.ms/recovermyaccount This form shouldn’t give you the account not exist errors because it’s designed for account take over.

Instruction for each field can be found here: https://support.microsoft.com/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form

Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.

Response time: A response may take around 5 business days, although this is not guaranteed. Please save this to your safe sender: [email protected]

Date of birth: Pay close attention to the required date format. This is an area where users sometimes make mistakes because it is asking for US date format.

Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.

Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.

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Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

Microsoft Support also cannot bypass the required account verification or reinstatement process.

Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.

Answer 2

Yes. The supported recovery path is:

Clear malware from the PC first
Before changing anything, run a full antivirus scan. In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now.
Use the Sign-in Helper first
If the account alias was changed and the original email is no longer recognized, start with the Microsoft Sign-in Helper tool. It can either guide through self-help steps or offer the option to talk to an agent.
If sign-in still fails, use account recovery
If password reset does not work, use the Microsoft account recovery form. Use a working contact email for the recovery request and provide as much account information as possible. Microsoft states that more detail improves the chance of recovery, and responses are typically sent within 24 hours.
If unusual activity is still visible, report it from Security basics
On the Security basics page, select Review activity. If suspicious events appear under Unusual activity, select This wasn't me. If they appear under Recent activity, select Secure your account.
If access is restored, secure the account immediately
- Change the password to a strong new password.
- Check connected accounts, forwarding, and automatic replies.
- Add another way to sign in or verify identity under Additional security options.
- Consider enabling passwordless sign-in with Microsoft Authenticator.

Important limits from Microsoft:

If two-step verification was turned on and none of the alternate verification methods are accessible, support agents cannot reset the account or change account details.
If the account no longer recognizes the original sign-in address during reset, Microsoft directs recovery through the Sign-in Helper first, then the account recovery form.