Family premium joined, not seen in my account

Question

Family premium joined, not seen in my account

Vee Revithi 0

Actually I am in month free trial for Microsoft 365 personal, ending 23 November 2026. Just 2 day ago, I was invited to a family premium for Microsoft 365 by my pertner Bob Tribe, accepted and joined. I see myself in the Family. ButI do not see this connection in my account, I still have the free month trial. Will the Family premium come up directly after the end of the free month trial? should I do something else?

Vee Revithi 0 Reputation points

2026-11-02T03:30:01.57+00:00

I have not received anything

2 answers

Your answer

Vee Revithi 0 Reputation points

2026-11-02T03:30:01.57+00:00

I have not received anything

Answer 1

Vee Revithi 0

Hi Kai-H,

I am thinking of getting the subscription to Microsoft 365 Personal. I need the copilot from time to time but not intensely, just some help with my presentations. How much memory will I have for my gmail etc? And what do I have to do, as I am actually during the 1 month free trial period, in order to get smooth into the normal subcription? Thank you in advance

0 comments

Answer 2

Kai-H 30,835 Microsoft External Staff Moderator

Hi, Vee Revithi

Your account can only use one Microsoft 365 plan at a time. While your Personal trial is active, Bob's Family share stays in the background, which is why your account still shows the trial. The share won't always switch over on its own when the trial ends, so it's best to check a couple of things.

Here are some suggestions you can try:

Stop the trial from turning into a paid plan. Go to account.microsoft.com/services, find your Microsoft 365 Personal trial, select Manage, then select Turn off recurring billing. You can keep using the trial until November 23 and you won't be charged after that. If you see "Turn on recurring billing" instead, billing is already off and you don't need to do anything here.

After November 23, check the same page again. Bob's Family plan should show up there.

If it doesn't show up, ask Bob to sign in to his own account and open the Microsoft 365 sharing page at account.microsoft.com/services/office/sharing. It is recommended that he select Start sharing next to your name. If you're already listed as shared, he can select Stop sharing and then share with you again.

Then open Word or Excel and go to File > Account > Update License. Sign in with the same account that accepted Bob's invitation.

Your OneDrive files and emails won't be affected by this switch.

Vee Revithi 0 Reputation points

2026-11-02T12:49:32.7633333+00:00

That means I will have to stay in the free trial until Nov23 and then check if I am at Bob's sharing account, right? Is there a way to change automatically to the Family sharing after Nov23? It is stressful
Kai-H 30,835 Reputation points Microsoft External Staff Moderator

2026-11-03T08:44:49.56+00:00

Hi, Vee Revithi

I understand this is stressful, but you don't need to do anything on Nov 23, and you don't need to switch anything yourself.

You already accepted Bob's invitation, so you're part of his Family Premium subscription now. Your Personal trial and Bob's shared subscription can both be on your account at once. When the trial expires on Nov 23, it simply ends, and you'll keep using Microsoft 365 through Bob's sharing. You won't need to reinstall the apps or move any files. Your documents and OneDrive stay with your Microsoft account.

There are just two things worth checking now so you don't have to worry later:

Make sure the trial won't charge you. Go to account.microsoft.com/services and sign in with the same account. Find the trial and select Manage. If you see "Turn on recurring billing," you've already cancelled it and you won't be charged. If you see "Cancel," select it and finish the steps. Either way, the trial keeps working until Nov 23 and then expires with no charge.

Ask Bob to open his sharing page at account.microsoft.com/services/office/sharing. Your invite should show as accepted, not pending.

One thing to know is that Copilot features in Word, Excel, PowerPoint and Outlook only work for the person who owns the subscription. They aren't shared with members. So if you use those during the trial, you won't have them after Nov 23. Everything else, like the desktop apps and OneDrive storage, will keep working.

If you still get a "resubscribe" message after Nov 23, sign out of the Office apps and sign back in with the same account. That usually picks up the Family license.
Kai-H 30,835 Reputation points Microsoft External Staff Moderator

2026-11-04T09:08:43.6233333+00:00

Hi, Vee Revithi

Is there any update from you?

If yes, please feel free to let me know.
Vee Revithi 0 Reputation points

2026-11-04T22:30:10.57+00:00

Thank you for the support so far. I was thinking that a part of Bob's family plan, I could have the Copilot benefits as well. You mentioned that this does not happen, only the owner can use the Copilot an not the other members. It seems that I will need the Copilot service for my presentations etc. And a rather advanced Copilot. What are my options? Should I get the Personal or the Premium Microsoft 365? How much each one costs in Euros per year? Can you help me decide please?
Kai-H 30,835 Reputation points Microsoft External Staff Moderator

2026-11-05T08:48:30.5333333+00:00

Hi, Vee Revithi

You're welcome. Since you need Copilot for your own work, you'll need a Microsoft 365 subscription in your own name. Copilot benefits only go to the subscription owner and can't be shared, so being in Bob's family plan won't give you Copilot.

These are the prices on the Microsoft Store (Ireland). They can be slightly different in your country, so check your local Microsoft Store page before you buy:

Plan Yearly Monthly

Microsoft 365 Personal €99 €10

Microsoft 365 Premium €219 €22

How the two plans differ for Copilot:

Both plans include Copilot in Word, Excel, PowerPoint, Outlook and OneNote, plus Copilot Chat, deep reasoning and Pages, all with extensive usage. The main differences are:

Researcher and Analyst are only in Premium. Researcher does in-depth, multi-step research with sources, and Analyst works through your data. Personal doesn't include either one.

Image generation and Audio Overview get extensive usage in Premium and standard usage in Personal.

Voice and Vision have higher limits in Premium.

Sharing: Premium works like a Family plan, so you can share the apps and 2 TB of storage with up to 5 people. Personal is for 1 person and includes 1 TB.

My recommendation:

Choose Personal if you mainly want Copilot in PowerPoint and Word to draft slides, rewrite text and summarise documents. That covers most presentation work, and it costs less than half the price of Premium.

Choose Premium if you'll use Copilot heavily every day, create a lot of images for your slides, or need Researcher to build well-sourced content for your presentations. That's what "advanced Copilot" usually means.

You're on the Personal trial until Nov 23, so the easiest way to decide is to use Copilot in PowerPoint for your real work until then. If you don't hit any limits and don't miss Researcher, Personal is enough. Before Nov 23, turn recurring billing back on for the trial at account.microsoft.com/services, or buy Premium if you decide you need it.

One more thing to know: if you get your own subscription, you'll have your own apps and storage, so you won't need Bob's sharing anymore. You can leave his plan so his slot is free for someone else.

Hope this helps you decide.
Kai-H 30,835 Reputation points Microsoft External Staff Moderator

2026-11-08T08:07:03.75+00:00

Hi, Vee Revithi

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Vee Revithi 0 Reputation points

2026-11-09T11:11:28.4133333+00:00

Hi Kai-H,

I am thinking of getting the subscription to Microsoft 365 Personal. I need the copilot from time to time but not intensely, just some help with my presentations. How much memory will I have for my gmail etc? And what do I have to do, as I am actually during the 1 month free trial period, in order to get smooth into the normal subcription? Thank you in advance
Kai-H 30,835 Reputation points Microsoft External Staff Moderator

2026-11-10T08:35:38.4+00:00

Hi, @Vee Revithi

Personal sounds like the right choice for occasional help with presentations. Microsoft 365 Personal includes Copilot in PowerPoint, Word, Excel and Outlook for the person who owns the plan.

On storage, you get 1 TB of OneDrive cloud storage for your files and photos, plus 100 GB of mailbox storage for Outlook.com email. Your Gmail storage won't change, though. Gmail space is managed by Google, so Microsoft 365 doesn't add anything to it, even if you read your Gmail in the Outlook app.

Here's what you need to do to move smoothly from the trial to a paid plan:

Go to account.microsoft.com/services and sign in with the same account you're using for the trial.

Find Microsoft 365 Personal and select Manage.

Since you turned off recurring billing earlier, select Turn on recurring billing and confirm your payment method.

If you'd rather pay yearly than monthly, select Manage > Change > Switch, then choose the yearly option. The yearly plan usually works out cheaper.

That's all you need to do. On November 23 the trial turns into your paid subscription automatically. You won't need to reinstall anything, and your files, emails and Copilot will keep working without any interruption.

After that, you won't need Bob's family plan anymore. You can leave it so he can give your spot to someone else, but it's not required.
Vee Revithi 0 Reputation points

2026-11-10T09:59:15.5133333+00:00

Thank you, I have just done that, subscribed or the Personal 365, so I think it is the best choice for me.

Plan	Yearly	Monthly
Microsoft 365 Personal	€99	€10
Microsoft 365 Premium	€219	€22