Verification code issue

Chowdhury, Naima 20 Reputation points
2026-10-26T18:53:44.7133333+00:00

I used my personal email to sign in my laptop. I have changed the password, still asking for code for verification. Receiving a prompt " Can't send any code" and showing 30 days I cant update my security information. I am stuck as all my school work is in my laptop. Please resolve the issue ASAP

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments No comments

Answer accepted by question author
EmilyS726 280.2K Reputation points Independent Advisor
2026-10-26T19:28:44.5433333+00:00

Did you recently change your security contact info, such as an outdated phone number or email address where the code was sent to? If so, it will take 30 days for the update to go through.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. Microsoft explains it further here.

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

If you must use the computer now, unforuntatley you will have to clean install the computer to start over, and use a different account for now. Wait 30 days then link your own Microsoft account back. This does delete all your files unless they were already backed up.

Was this answer helpful?

1 person found this answer helpful.

2 additional answers

Sort by: Oldest
  1. Chowdhury, Naima 20 Reputation points
    2026-10-26T19:42:57.7966667+00:00

    Is there no other way that you can cancel the request, as I don't have any back up. My exam is approaching, so I need to access my laptop.

    Was this answer helpful?

    0 comments No comments

  2. Chowdhury, Naima 20 Reputation points
    2026-10-26T19:44:41.17+00:00

    Is there no other way, that you can get rid of the verification authentication. I do not have any back up, as I recently bought this laptop. My exam is approaching. Please help me out. It is an earnest request.

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.