Microsoft Store payout verification stuck at “Not started” — unable to create a support request

Hello,

I need assistance with payout verification for my Microsoft Store developer account in Partner Center. This issue concerns Microsoft Store payouts, not an Azure subscription or the Cloud Solution Provider (CSP) program.

1. Payout verification remains at “Not started”

The account currently shows the following statuses:

Legal Business Profile Verification: Authorized

Tax profile status: Complete

Payment profile status: Complete

Verification status under “Payout and tax profile assignment”: Not started

I have already reviewed the tax and payment profile settings multiple times. Both profiles show “Complete”, but the verification status remains unchanged.

2. I cannot submit a support request

When I complete the support request form and submit it, an error says that the service request could not be created and asks me to wait 10 minutes and try again.

I have waited and retried, but the same error persists, so I have not been able to obtain a support ticket number.

I also tried an alternative partner support chat page, but it displays a message saying that the service is temporarily unavailable.

What assistance is needed

Could a Microsoft moderator or support representative direct me to a working support channel for Microsoft Store payout verification?

I would also appreciate clarification on whether “Not started”, despite both profiles showing “Complete”, requires any additional action from me or an investigation by the payout verification team.

Please do not simply advise me to reopen and complete the same profiles, as I have already checked them repeatedly. I need help determining why verification has not started and how to contact support when the request form itself fails.

I can provide any necessary account identifiers or additional evidence through a secure, private support channel.

Thank you for your assistance.