Can’t login in to my account

If the sign-in approval prompt is not appearing in Microsoft Authenticator, use this order of recovery:

1. Try another verification option on the sign-in screen. Look for Use a different verification option, I don’t have a code, or another method such as SMS, voice call, or email if those methods are already registered on the account.
2. If this is a work or school account, contact the organization’s IT admin. The accepted guidance for work or school accounts is that the admin may need to reset or require re-registration of multi-factor authentication so the Authenticator app can be set up again.
3. If this is a personal Microsoft account and the Authenticator prompt still does not arrive:
   • Use the Sign-in Helper tool.
   • If verification codes are not arriving, avoid making repeated requests because excessive requests can cause a temporary block.
   • Try another verification method connected to the account.
   • Try another network, such as switching between Wi‑Fi and cellular data.
   • If blocked, wait at least 24 hours before trying again, and if needed wait longer, up to 1 week.
4. If access to the registered security methods has been lost:
   • At the Verify your identity prompt, select I don't have any of these and follow the prompts to replace security info.
   • If all security info is replaced, there is a 30-day wait before sign-in is allowed again.
5. If the password is also not known and there is no access to any security info, submit the account recovery form.

Important:

• Support agents cannot send verification codes or change account details for personal Microsoft accounts.
• Do not keep retrying the same verification request repeatedly, because that can extend a temporary block.

• Troubleshoot Microsoft verification code issues | Microsoft Support
• I can't sign in to my Microsoft account | Microsoft Support
• I have no pop-up or second window showing to enter the given 2-digit code to connect to Authentificator ? - Microsoft Q&A