Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
If Word shows Activate Microsoft 365 to create and edit, it is usually in an unlicensed state. The supported fixes are:
- Sign in with the correct account Open Word and sign in with the Microsoft account used to buy or subscribe to Microsoft 365. If the wrong account is used, Office can show as unlicensed.
- Check subscription status Go to Services & subscriptions and confirm the Microsoft 365 subscription is active. If it has expired, renew it and then restart Word.
- If Word was preinstalled on a new PC A preinstalled copy may require starting a Microsoft 365 trial or buying Office. If not purchasing Office, select Use free at Office.com to use Word on the web.
- Run the activation troubleshooter Use the Microsoft 365 activation troubleshooter on the same Windows PC that has Office installed. It requires Windows 10 or higher.
- If activation still fails Check whether there are multiple copies of Office installed, because that can cause activation conflicts.
- Last resort: reinstall Office If the troubleshooter does not fix the issue, deactivate the Office install, completely uninstall Office, and then reinstall it. This changes the local Office installation, so use it only after the earlier steps fail.