I think I have a shadow email attached to my email that I cant get rid of!!!

This usually means one of two things is still configured on the account:

1. An unexpected alias is attached to the Microsoft account.
2. Outlook.com is forwarding or redirecting mail through a rule or forwarding setting.

Since the address does not appear in the normal account view and messages are bouncing back from that unknown address, check both areas:

1. In Outlook.com, open Settings and review:
   • Mail > Rules
   • Forwarding
   • IMAP Delete anything unfamiliar.
2. In the Microsoft account settings, review aliases and sign-in settings:
   • Go to Your info > Sign-in preferences.
   • Check every alias listed.
   • If an alias is unfamiliar, remove it if available.
   • Also verify which aliases are allowed to sign in and save the changes.
3. Review security info:
   • In the account security area, make sure all verification methods and contact info belong to the account owner.
4. Secure the account immediately:
   • Change the password.
   • Enable two-step verification.
   • Remove any unrecognized devices.
   • Use Sign out everywhere if available. One documented case notes this can take up to 24 hours to take effect.
5. If the unknown address still does not appear anywhere in aliases, rules, forwarding, or security info, use Microsoft account support paths:
   • Sign-in helper
   • Contact Microsoft Support

Important: support agents cannot change account details directly or send password reset links, so the key self-service checks are aliases, sign-in preferences, rules, forwarding, and security info.

• Change the email address for your Microsoft account
• Block an email address from signing in
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