my account has been hacked

brent clay 0 Reputation points
2026-10-02T06:07:28.5+00:00

One of my personal Hotmail accounts appears to have been compromised. My password no longer works and the verification email shown on he account is an unfamiliar @uberquip.com address. I also received a Microsoft notification at midday Thursday 1 October, saying my security information was deleted. I have submitted the account recovery form twice using the accessible alternative email address but have received no response. I need help securing/recovering the accoint and protecting the payment card attached to it

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. AI answer

    2026-10-02T06:07:45.1666667+00:00

    Use this recovery path immediately:

    1. Start with the Microsoft sign-in helper for hacked or blocked accounts:
    2. Before changing anything else, scan the PC used for that account:
      • Open Windows Security.
      • Go to Virus and threat protection.
      • Select Scan options > Full scan > Scan now. This is important because Microsoft recommends a full malware scan before changing the password.
    3. If access is regained, immediately change the password:
      • Go to the account security page and choose Change password.
      • Use a strong new password.
    4. Review recent sign-in activity:
    5. Check whether the attacker changed mailbox settings:
      • Review connected accounts.
      • Review forwarding.
      • Review automatic replies. Microsoft states these settings may be reset after compromise and should be checked.
    6. If the password no longer works, use the Microsoft recovery flow:
      • On the sign-in page, select Forgot my password.
      • Then select I think someone else is using my Microsoft account and follow the recovery steps.
    7. If the account is temporarily blocked because of unusual activity, use the unblock flow:
    8. If the recovery form has already been submitted and there has been no response, use Microsoft support contact options from the account support pages:

    Important limits:

    • Microsoft support agents are not allowed to send password reset links or access and change account details.
    • The supported recovery route is the sign-in helper, password reset flow, and account recovery process.

    For the payment card attached to the account, no card-protection steps are provided in the available support content.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 936.6K Reputation points Independent Advisor
    2026-10-02T06:42:37.8466667+00:00

    I wish I had better news for you, this forum is just a user to user forum, for security purposes, no-one here has any account access, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If you are still unable to recover the account using that process, if you have a payment card linked to the account, it may be best to contact your bank to cancel that card.

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