Microsoft support doesnt want to help me

Question

Microsoft support doesnt want to help me

Arkobalt temporary account 0

I need to get my account back.
It was stolen 3 years ago.
The account email address was changed.
i tried to contact support via the form and they tell me that no account is associated with my adress (i knooooow)
i tried to contact indian helpdesk but they just asked me again and again to fill back the form (endless loop)

microsoft x account tell me to go on the support website

the website is shitty loop that doesnt help me find a solution to my issue

every mail i find is a no-reply adress

microsoft support is shitty and doesnt want to help me clearly (thats why i gave up 3 years ago)
today i'm trying again

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Answer 1

Hi @Arkobalt temporary account

I’m truly sorry that you have been dealing with this for three years. I understand how frustrating and exhausting it must be to keep being redirected to the same recovery form, especially when the attacker changed the account’s email address and the system no longer recognizes your original address.

Because your original address is no longer recognized, please use another Microsoft account that you can access to contact Microsoft Support:

Go to Contact Microsoft Support.
Select Show expanded list of products.
Select Outlook > Get Home support.
Enter Outlook live chat, then select Get Help > Contact Support.
Sign in with the affected account. If that is not possible, use another Microsoft account to view the available support options.
Ask our Support Assistant > Type "Talk to live chat agent" > Contact Support
Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent in your web browser.

Clearly explain that the account was stolen, the primary alias was changed without your permission, and the recovery form cannot locate the account using the original address.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I understand this is not the outcome you were hoping for, especially after so many unsuccessful attempts.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Arkobalt temporary account 0 Reputation points

2026-10-02T08:03:40.7266667+00:00

I already tried all that and more
the chatbot just tell me to fill in the form (AGAIIIIN FUCKING FORM USELESS FORM) or to wander the support website as it cannot help me

meanwhile i contacted the support on twitter, they told me to what ? FILL THE FUCKING FORM (i did twice)
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator

2026-10-03T23:17:02.2966667+00:00

Hi @Arkobalt temporary account

I understand your frustration, especially after being repeatedly directed to steps you have already tried. Unfortunately, Microsoft Support agents and forum moderators cannot manually change an account alias or restore access without successfully verifying ownership.

If the recovery form cannot identify or verify the account, there is no alternative manual recovery process that we can initiate from this forum. I’m sorry that I cannot provide a different outcome.