Investigate Charges

Ivette Talavera 0 Reputation points
2026-07-10T18:13:38.5833333+00:00

Hello,

I am being charged for Microsoft every month but when I log into my account and look at my subscriptions, I do not show any active subscriptions. What am I being charged for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Darhyl Amizola 50,165 Reputation points Independent Advisor
    2026-07-10T18:48:37.8333333+00:00

    Hey there! Nice to meet you!

    Based on your description, the monthly subscription charge occurred on a different account.

    Kindly follow the guide on the official Microsoft website to investigate the details and locate the charge from Microsoft at this link:

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    You may also try contacting Microsoft Support for further assistance in tracking the monthly charge:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

    You may also need to have your card blocked and request a new one.

    Thank you for your understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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