Cannot access old Hotmail account – recovery form rejected

Sabina Džebić 0 Reputation points
2026-02-18T15:10:36.48+00:00

I cannot access my old Hotmail account and the recovery form keeps getting rejected.

I no longer have access to the old recovery email address or phone number linked to the account.

I need help contacting Microsoft support directly to recover my account and verify my identity.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. SD - IA 180.3K Reputation points Independent Advisor
    2026-02-18T15:56:39.73+00:00

    Hi Sabina,

    Microsoft support, as per their policy, won’t be able to assist you with recovering your account.

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Some tips to help you:

    Use the same device, browser, and IP/location you usually sign in from; consistency matters.

    Submit the form from a trusted network you’ve used before (home or office Wi-Fi).

    Provide accurate recent passwords; even partial or older ones help.

    Enter exact account details: full name, date of birth, country/region as originally set.

    List recent activity precisely: last successful sign-in date, services used, approximate dates.

    For Outlook/Hotmail accounts, include recent email subjects, recipients, and folders you created.

    Add Xbox, Skype, or OneDrive details if linked—gamertag, console ID, or file names.

    Use the same recovery email/phone previously associated with the account.

    Avoid guessing; leave fields blank if unsure—wrong info reduces chances.

    If rejected, wait 24 hours, gather better details, and resubmit once.

    I hope this information helps. If you have any more questions, don't hesitate to reach out.

    Otherwise, please take a moment to rate the answer. Wishing you good luck!

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  2. AI answer

    2026-02-18T15:10:48.0133333+00:00

    To recover your old Hotmail account when the recovery form keeps getting rejected, you can follow these steps:

    1. Use the Account Recovery Form: Go to the Microsoft account recovery page at https://account.live.com/acsr. Fill out the form with as much accurate information as possible, including any details you remember about your account, such as recent email subjects or contacts.
    2. Provide Detailed Information: Since you no longer have access to the recovery email or phone number, it’s crucial to provide as much information as you can in the recovery form. This includes previous passwords, subject lines of recent emails, and any other relevant details that can help verify your identity.
    3. Contact Microsoft Support: If the recovery form continues to be rejected, you should contact Microsoft Support directly. You can do this by visiting the Microsoft Support page and selecting the option for account recovery. Depending on your region, you may have options for chat support or a callback.
    4. Be Persistent: If you face issues with the recovery process or if your account is temporarily locked due to multiple attempts, you may need to wait for a while before trying again. Avoid further attempts during the lockout period to prevent resetting the cooldown.

    By following these steps, you should be able to regain access to your account or get assistance from Microsoft Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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