1,109 questions with Microsoft 365 and Office | OneDrive | For home | Other tags

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2 answers

downloading photos to hard drive

How do I download my photos from Microsoft one drive gallery to an external hard drive without losing any file pixels?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-03T17:41:36.1633333+00:00
Michael Stagner 0 Reputation points
answered 2026-10-04T02:08:09.6833333+00:00
Hendrix-V 19,485 Reputation points Microsoft External Staff Moderator
0 answers

I'm part of a Microsoft 365 Family plan but I only see 5GB in OneDrive

I've been a part of my family plan since the last 1 month, It was working fine, I backed up about 65GB data in Onedrive Yesterday, all of the sudden it says 5GB instead of 1TB. and I'm using 1300% of my storage. When I open my subscriptions, It still…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T12:34:15.8933333+00:00
PR 0 Reputation points
commented 2026-10-04T01:22:52.5866667+00:00
PR 0 Reputation points
2 answers

one drive please help

the phone numbers for microsoft is useless nobody apparently works here..... cant talk to anyone...... need to unlink my one drive and cant really need help

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T15:32:20.1966667+00:00
Felicia Caldwell 0 Reputation points
commented 2026-10-03T03:02:19.7566667+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
2 answers

Remove Recently Viewed Files in OneDrive

When is a solution expected to be forthcoming to remove recently viewed files in OneDrive?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-02T00:50:53.2333333+00:00
Daniel Melendez 0 Reputation points
answered 2026-10-02T02:08:19.94+00:00
TaoLi 114.2K Reputation points Independent Advisor
2 answers

Data lost on one drive

Hi, All my data on One Drive has been lost. Now i am being asked for a renewal of the services but I only wish to continue if there is support for files retrieval.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T09:37:55.8266667+00:00
Aseem Gupta 0 Reputation points
commented 2026-10-01T11:44:04.3066667+00:00
Casey Simmons 0 Reputation points
2 answers

My Microsoft storage exceeds limits. How can all Microsoft files, photos, documents, etc. be safely moved to my Google account?

I received email stating that my Microsoft storage has exceeded my limit and will be deleted unless I take action. As a retiree, I no longer have a Microsoft device nor do I currently require one. I want to safely move/transfer all Microsoft content…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-02-27T00:22:45.8566667+00:00
Robin Haller 0 Reputation points
commented 2026-10-01T00:47:13.33+00:00
Alicia Sarnowski 0 Reputation points
2 answers

hotmail problem with my microsoft 365 subscription

Please help, I've tried many attempts to fix this issue. my hotmail/outlook account says my onedrive is full, and I am no longer receiving emails. However, I have microsoft 365 personal subscription which should cover the storage and both my email…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-29T20:43:40.65+00:00
Lucia Moysey 0 Reputation points
answered 2026-09-29T21:45:25.6333333+00:00
Brian Tillman 27,400 Reputation points Independent Advisor
2 answers

URGENT ISSUE: Over Storage Limit in OneDrive

I'm getting conflicting 'over storage' messaging in OneDrive. I've used 39.8 GB of total 5GB see link below. It says my files are at risk of deletion if I don't purchase storage and I fear I'm being hacked. The message says I'm 34.8 over my limit. See…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-24T12:38:50.6066667+00:00
Krissy Feuerhake 0 Reputation points
commented 2026-09-27T16:01:50.26+00:00
Lucus-V 13,485 Reputation points Microsoft External Staff Moderator
1 answer

ONEDRIVE.COM Search bar is NOT WORKING

Hello, For several days now, the search function in OneDrive has been completely non-functional, both on the (Andriod) mobile app and the web version. I have tested this on multiple devices (phones, tablets, laptops, desktops) and browsers (Chrome,…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-27T06:48:39.3033333+00:00
Manishaa Bhusal 0 Reputation points
answered 2026-09-27T06:48:55.25+00:00

AI answer

1 answer

every time i try to open a document i find this error

{"correlationId":"f61d3fa2-706d-f000-741b-a35965fe222a","dateTime":"Sat, 26 Sep 2026 21:50:16 GMT","userId":"******@hotmail.com"}

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-26T21:54:13+00:00
Abimael Feliciano 0 Reputation points
answered 2026-09-26T22:39:09.7266667+00:00
John Jefferson Doyon 88,920 Reputation points Independent Advisor
1 answer

upgrade went to wrong account

my upgrade for 365 went to wrong account. I made sure i was signed in to right account and upgraded, and paid a second time. This second upgrade also went to the wrong account. I need to access my one drive files and cannot because it thinks it is…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T23:16:32.87+00:00
cathy Martinez 0 Reputation points
answered 2026-09-25T23:58:12.2933333+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
1 answer

upgrade went to wrong account

My OneDrive storage upgrade was applied to the wrong Microsoft account. The extra storage is on ... but I only use OneDrive with .... I need you to either move the storage to or cancel/refund it on so I can buy it again on the correct account."

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T22:07:19.63+00:00
cathy Martinez 0 Reputation points
answered 2026-09-25T23:37:05.2+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
2 answers

trying to restore my onedrive

I accidentally deleted my OneDrive files on September 16, 2026. The files are no longer in the Recycle Bin. I have the 50 GB OneDrive storage subscription and need to know whether Microsoft can perform any server-side file recovery

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T20:10:50.3933333+00:00
Jillian 0 Reputation points
answered 2026-09-25T20:44:52.1833333+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

One Drive local files

Good afternoon, I would like to cancel my one drive subscription but do not know how to remove the files from one drive and save them locally on my computer before deleting them from one drive? I do not want to lose my documents. Please provide a step by…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T18:09:14.25+00:00
Lynette D 0 Reputation points
answered 2026-09-25T18:47:30.28+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

DUPLICATED ACCOUNTS

I'm having a problem related to my account. There are 2 accounts in my name and that's been creating problems with my One drive syncing. The one account is showing that I have exceeded my storage limit whilst the other account has only used %. How do I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-25T07:56:18.07+00:00
Craig Ntsiruweni Mukhuba 0 Reputation points
answered 2026-09-25T08:39:17.1833333+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
1 answer

OneDrive moved my Documents folder without permission after Windows update

I’m posting here because I experienced a serious issue with OneDrive after recent Windows updates, and I believe other users — and Microsoft — need to be aware of it. After updating a laptop I hadn’t used in a few months, OneDrive moved my entire…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-07-22T17:17:10.35+00:00
Tracy Phillips 0 Reputation points
commented 2026-09-24T15:48:13.2333333+00:00
R S 0 Reputation points
2 answers

Help me with my storage

My subscription to Microsoft 365 expires in 2027 yet I receive emails telling me I need more storage or my OneDrive will be deleted. As far as I can tell I still have plenty of storage. Please help me. Marta McGlade

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-23T14:41:54.75+00:00
Marta McGlade 0 Reputation points
answered 2026-09-23T15:19:33+00:00
TaoLi 114.2K Reputation points Independent Advisor
1 answer

Problems with OneDrive storage MS365 package

My One Drive storage has just reduced from 10tb to 10gb. I purchased MS365 via an agen for a "Good" price. It has worked fine since December 2025. This week I am advised by MS that the drive is overloaded and is now read only and…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-23T10:31:41.1033333+00:00
48 Trevor 0 Reputation points
answered 2026-09-23T11:20:22.5366667+00:00
SD - IA 180.3K Reputation points Independent Advisor
2 answers

I'm in my microsoft family subscription plan but i can't use the 1 TB storage

need 1tb one drive storage. because Already subscription.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-23T07:58:33.2+00:00
RAJENDARAN S 0 Reputation points
edited an answer 2026-09-23T09:05:40.4633333+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
1 answer

MS email says OneDrive is over limit, but it is not

It started about a year ago, I periodically get emails from MS warning me I am 1.2GB over my 5GB limit - but in fact I have deleted absolutely every file from OneDrive and nearly all my Outlook.com emails, months ago. But I still keep getting the same…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-18T02:05:52.32+00:00
Scott Cadillac 0 Reputation points
commented 2026-09-22T00:35:47.9366667+00:00
Xavier-D 13,745 Reputation points Microsoft External Staff Moderator